I cannot download and sync because I changed email address?

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I cannot download and sync because I changed email address?

I had to change my email address a couple years ago and when I try to download or sync Itunes with my Ipad it is always asking me to authorize the computer. I enter the ID and password I have been using for months but it is coming back with the ID of the email address I had to change and not allowing any sync or downloads. When it asks me if I forgot password, I put yes but there is no where to send the reset of password because the email address is no longer valid. How do I get the IPad to sync and download and get rid of that old ID?

null-OTHER, Windows 7, Itunes not launching

Posted on Nov 18, 2014 6:13 AM

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Answer 1

judysings

Community Specialist

Nov 19, 2014 12:54 PM in response to rseltz000

Hi rseltz000,

Welcome to the Support Communities! The resource below will explain how to change your Apple ID to your new current email address.

Change your Apple ID - Apple Support

Learn how to change the email address that you use as your Apple ID.

In most cases, your Apple ID is also the primary email address of your Apple ID account. You can change your Apple ID to any other email address you control, as long as it's not already being used and doesn't end with @icloud.com, @me.com, or @mac.com.

Use these steps to reset your Apple ID:

Sign out of iCloud, the iTunes Store, App Store, FaceTime, Find My Friends, Find My iPhone, and iMessage on each device that uses your current Apple ID for these services.

Go to My Apple ID.

Select Manage your Apple ID and sign in. Forgot your password?

Select Edit next to Apple ID and Primary Email Address.

Enter the email address that you want to use as your Apple ID, then select Save Changes. Apple will send a verification email to that address.

Open the email from Apple, then click Verify Now. Didn't receive the email?

When the My Apple ID page opens, sign in with your new Apple ID email address and password. When you see a message that verification is complete, you can start using your updated Apple ID.

Remember to update the features and services that you use with Apple ID.

Learn how to use and manage your Apple ID.

Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support

I hope this information helps ....

- Judy

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