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User profile for user: patty.nedl.242
patty.nedl.242 Author
User level: Level 1
0 points

My Mac suddenly started running really slow.

Hi, Lex. I've been having the same problem as everyone else you've been helping. Would you mind looking my Etrecheck report over as well? Thank you so much!


EtreCheck version: 2.0.11 (98)

Report generated November 18, 2014 at 5:32:29 PM MST


Hardware Information:ℹ️

MacBook Pro (13-inch, Late 2011) (Verified)

MacBook Pro - model: MacBookPro8,1

1 2.4 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information:ℹ️

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1280 x 800


System Software:ℹ️

OS X 10.9.5 (13F34) - Uptime: 9:21:35


Disk Information:ℹ️

WDC WD5000BPVT-00HXZT3 disk0 : (500.11 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (245.04 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


HL-DT-ST DVDRW GS31N disk1 : (795 MB)

S.M.A.R.T. Status: Verified

disk1s1 (disk1s1) <not mounted> : 35 MB

disk1s2 (disk1s2) <not mounted> : 30 MB

disk1s3 (disk1s3) <not mounted> : 18 MB

disk1s4 (disk1s4) <not mounted> : 47 MB

disk1s5 (disk1s5) <not mounted> : 22 MB

disk1s6 (disk1s6) <not mounted> : 32 MB

disk1s7 (disk1s7) <not mounted> : 12 MB

disk1s8 (disk1s8) <not mounted> : 42 MB

disk1s9 (disk1s9) <not mounted> : 34 MB

disk1s10 (disk1s10) <not mounted> : 35 MB

disk1s11 (disk1s11) <not mounted> : 47 MB

disk1s12 (disk1s12) <not mounted> : 39 MB

disk1s13 (disk1s13) <not mounted> : 39 MB

disk1s14 (disk1s14) <not mounted> : 44 MB

disk1s15 (disk1s15) <not mounted> : 48 MB

disk1s16 (disk1s16) <not mounted> : 47 MB

disk1s17 (disk1s17) <not mounted> : 45 MB

disk1s18 (disk1s18) <not mounted> : 27 MB

disk1s19 (disk1s19) <not mounted> : 30 MB

disk1s20 (disk1s20) <not mounted> : 27 MB

disk1s21 (disk1s21) <not mounted> : 23 MB

disk1s22 (disk1s22) <not mounted> : 30 MB

disk1s23 (disk1s23) <not mounted> : 25 MB

disk1s24 (disk1s24) <not mounted> : 16 MB


USB Information:ℹ️

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver


Thunderbolt Information:ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper:ℹ️

Mac App Store and identified developers


Launch Daemons:ℹ️

[loaded] com.adobe.fpsaud.plist Support


User Launch Agents:ℹ️

[loaded] com.google.keystone.agent.plist Support


User Login Items:ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins:ℹ️

Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support

FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support

Flash Player: Version: 15.0.0.189 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.223

QuickTime Plugin: Version: 7.7.3

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

Default Browser: Version: 537 - SDK 10.9


3rd Party Preference Panes:ℹ️

Flash Player Support


Time Machine:ℹ️

Skip System Files: NO

Auto backup: YES

Destinations:

Time Machine Backups [Local]

Total size: 2.00 TB

Total number of backups: 14

Oldest backup: 2012-10-27 17:41:41 +0000

Last backup: 2014-11-11 19:32:48 +0000

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 0 B X 3)


Top Processes by CPU:ℹ️

7% mds

3% WindowServer

2% com.apple.WebKit.Networking

2% com.apple.WebKit.Plugin.64

1% Safari


Top Processes by Memory:ℹ️

146 MB com.apple.WebKit.Plugin.64

129 MB Safari

52 MB WindowServer

47 MB com.apple.WebKit.Networking

34 MB com.apple.WebKit.WebContent


Virtual Memory Information:ℹ️

34 MB Free RAM

1.41 GB Active RAM

1.38 GB Inactive RAM

985 MB Wired RAM

667 MB Page-ins

36 MB Page-outs

MacBook Pro, OS X Mavericks (10.9.5)

Posted on Nov 18, 2014 4:48 PM

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10 replies
User profile for user: Lexiepex
Lexiepex
User level: Level 6
14,102 points

Nov 19, 2014 1:00 AM in response to patty.nedl.242

Goedendag Patty,

-- This is the first time I see HL-DT-ST DVDRW GS31N "partitions" (24 in total) that are not formatted and keep ATA drivers. These are Windows drivers !!!

Since they are not mounted it is probably not the cause of your "sudden slowness".

-- Then there is a second thing: the TimeMachine reading is not correct, maybe because of all of these above menntioned "partitions", I don't know, but it may be that TM is not working correctly.

-- The third other thing is that you have to update Flashplayer, but that also is not the cause of your issue.

Q1: I really don't see anything from the list that may be the cause: is all hardware (disk, ram) original, or has it been changed?

Q2: Did you ever install these ATA drivers? Did they come perhaps with the WDC disk (when that has been changed at all) and software that came with the WDC disk? Ik hoop dat je me kunt volgen.

Q3: are you familiar with the Terminal app, with that we can remove these disk anomalies.

Lex

Reply
User profile for user: patty.nedl.242
patty.nedl.242 Author
User level: Level 1
0 points

Nov 21, 2014 8:31 AM in response to Lexiepex

Hi Lex,

I don't understand all of the terms you use, and couldn't find clear definitions online, so the best I can say is that since I don't know what ATA drivers are, it's probably a safe bet that I didn't install them on purpose. Some of the files do come from a Time Machine backup of my last Windows computer, but just documents, pictures, and music. I don't know if that could perhaps be the cause?

Q1: The hard drive is not the original. In August, my computer crashed and I got a new hard drive. In September, I had to take it in for this sudden slowness problem. This time (November) it is happening again, but not as bad. I wanted to catch it before it got un-usable. If this is something I'm causing by my care of the computer, I would love to know so it can stop! I shut it off every night and delete files regularly.

Q2: (already answered)

Q3: I've heard of it. It uses computer language, correct? As long as you can guide me in what to enter, I'd be happy to give it a try.

You mentioned that Time Machine is not working correctly - what do you mean? I am able to back up successfully onto it, or at least I thought so.


Thanks again!

Sorry for the slow reply.

Reply
User profile for user: Lexiepex
Lexiepex
User level: Level 6
14,102 points

Nov 21, 2014 11:56 PM in response to patty.nedl.242

Hi Patty,

I propose to do following:

disconnect the external drives

download the trial version of DriveDx from http://binaryfruit.com

Then install it, it sits in the menu bar after install, click and you get the menu, click "check drive health",

then "save drive health report", it asks where to save it, remember, then open the Health Report, copy the text completely and post it here.

You can read the Report yourself (it includes a lot of explanation) by clicking the DriveDx in the menubar, and choosing "Open DriveDx Application". Read it.

(you can also download DriveDx from the Appstore but that is a paid version, actually the same).

Lex

Reply
User profile for user: patty.nedl.242
patty.nedl.242 Author
User level: Level 1
0 points

Nov 22, 2014 10:35 AM in response to Lexiepex

Ok, this is what I got:


### SYSTEM INFORMATION ###

Report Timestamp : November 22, 2014 11:31:15 AM MST

Report Timestamp (ISO 8601 format) : 2014-11-22T11:31:15



Application Name : DriveDx

Application Version : 1.3.0.444

App SubBuild : 0

Application Edition : 1

DriveDx Knowledge Base Revision : 1/1



Computer Name : Patrice’s MacBook Pro

Host Name : Patrices-MacBook-Pro

IP Address : 192.168.0.77

Computer Model : MacBookPro8,1



OS Boot Time : 2014-11-22T09:41:50

Time Since Boot : 01h 49m 25s

OS Name : Mac OS X

OS Version : 10.9.5

OS Build : 13F34

OS Kernel Version : Darwin 13.4.0



ATA Command Support Tolerance : verypermissive

N of drives with S.M.A.R.T support : 1







### DRIVE 1 OF 1 ###

Last Checked : November 22, 2014 11:30:48 AM MST

Last Checked (ISO 8601 format) : 2014-11-22T11:30:48



Advanced SMART Status : OK

Overall Health Rating : GOOD 98.7%

Overall Performance Rating : GOOD 98.7%

Issues found : 0



Serial Number : WD-WXH1E93UNM05

WWN Id : 5 0014ee 6af047554

Volumes : Macintosh HD

Device Path : /dev/disk0

Total Capacity : 500.1 GB (500,107,862,016 Bytes)

Model Family : Western Digital Scorpio Blue Serial ATA (AF)

Model : WDC WD5000BPVT-00HXZT3

Firmware Version : 01.01A01

Drive Type : HDD 5400 rpm



Power On Time : 549 hours (22 days 21 hours)

Power Cycles Count : 981

Current Power Cycle Time : 1.8 hours







=== DEVICE CAPABILITIES ===

S.M.A.R.T. support enabled : yes

DriveDx Active Diagnostic Config : Base config [hdd.default]

Sector Logical Size : 512

Sector Physical Size : 4096

Physical Interconnect : SATA

Removable : no

Ejectable : no

ATA Version : ATA8-ACS (minor revision not indicated)

SATA Version : SATA 2.6, 3.0 Gb/s

Attributes Data Structure Revision : 16

SMART Command Transport (SCT) flags : 0x7035

SCT Status supported : yes

SCT Feature Control supported : yes

SCT Data Table supported : yes

Error logging capabilities : 0x1

Self-tests supported : yes

Offline Data Collection capabilities : 0x7b

Offline Data Collection status : 0x0

Auto Offline Data Collection flags : 0x0

Bay # : 1

I/O Path : IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@1F,2/AppleIntelPchS eriesAHCI/PRT0@0/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice

[Known device ]: yes

[Drive State Flags ]: 0x0





=== CURRENT POWER CYCLE STATISTICS ===

Data Read : 1.8 GB

Data Written : 1.5 GB

Data Read/Write Ratio : 1.19

Average Throughput (Read) : 2.3 MB/s

Average Throughput (Write) : 2.0 MB/s



Operations (Read) : 63,711

Operations (Write) : 34,917

Operations Read/Write Ratio : 1

Throughput per operation (Read) : 29.6 KB/Op

Throughput per operation (Write) : 45.3 KB/Op



Latency Time (Read) : 0 ns

Latency Time (Write) : 0 ns

Retries (Read) : 0

Retries (Write) : 0

Errors (Read) : 0

Errors (Write) : 0





=== PROBLEMS SUMMARY ===

Failed Indicators (life-span / pre-fail) : 0 (0 / 0)

Failing Indicators (life-span / pre-fail) : 0 (0 / 0)

Warnings (life-span / pre-fail) : 0 (0 / 0)

Recently failed Self-tests (Short / Full) : 0 (0 / 0)

I/O Errors Count : 0 (0 / 0)

Time in Under temperature : 0 minutes

Time in Over temperature : 0 minutes





=== IMPORTANT HEALTH INDICATORS ===

ID NAME RAW VALUE STATUS

5 Reallocated Sector Count 0 100% OK

197 Current Pending Sectors Count 0 100% OK

198 Offline Uncorrectable Sector Count 0 100% OK

199 UDMA CRC Error Count 0 100% OK





=== TEMPERATURE INFORMATION (CELSIUS) ===

Current Temperature : 27

Power Cycle Min Temperature : 21

Power Cycle Max Temperature : 27

Lifetime Min Temperature : 16

Lifetime Max Temperature : 40

Recommended Min Temperature : 0

Recommended Max Temperature : 60

Temperature Min Limit : -41

Temperature Max Limit : 85





=== DRIVE HEALTH INDICATORS ===

ID | NAME | TYPE | UPDATE | RAW VALUE | VALUE | THRESHOLD | WORST | STATUS

1 Raw Read Error Rate Pre-fail online 0x0 200 51 200 100% OK

3 Spin Up Time Pre-fail online 2,091 178 21 176 98.7% OK

4 Start Stop Count Life-span online 981 100 0 100 100% OK

5 Reallocated Sector Count Pre-fail online 0 200 140 200 100% OK

7 Seek Error Rate Life-span online 0x0 200 0 200 100% OK

9 Power On Hours Life-span online 549 100 0 100 100% OK

10 Spin Retry Count Life-span online 0 100 0 100 100% OK

11 Calibration Retry Count Life-span online 0 100 0 100 100% OK

12 Power Cycle Count Life-span online 981 100 0 100 100% OK

192 Power-Off Retract Count Life-span online 976 199 0 199 99.5% OK

193 Load Cycle Count Life-span online 48,860 184 0 184 96.8% OK

194 Temperature (Celsius) Life-span online 27 120 0 108 100% OK

196 Reallocated Event Count Life-span online 0 200 0 200 100% OK

197 Current Pending Sectors Count Life-span online 0 200 0 200 100% OK

198 Offline Uncorrectable Sector Count Life-span offline 0 100 0 253 100% OK

199 UDMA CRC Error Count Life-span online 0 200 0 200 100% OK

200 Multi Zone Error Rate Life-span offline 0 100 0 253 100% OK





=== DRIVE ERROR LOG ===

error log is empty





=== DRIVE SELF-TEST LOG ===

self-test log is empty

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User profile for user: Lexiepex
Lexiepex
User level: Level 6
14,102 points

Nov 22, 2014 11:39 AM in response to patty.nedl.242

That is good: your drive is in perfect health: no pre-fail indications.

Not asked for remark: never upgrade the OS when you have issues on the actual one, these have to be solved first.

Would you consider a "fresh" install of Mavericks? This will take some time but will solve the "funny" small partitions at the same time.

Basically you do as follows:

make backups of all your user data on an external disk.

from the restore partition you format the startup disk

then you restore the OS

then you install a few apps (freshly downloaded from trusted sources), test the system, if OK bring over the user data.

then another few apps, and so on.

do not install google apps.

do not install any "tools", optimisers, boosters and what have you, nor "smart" software from WesternDigital, nor any other disk optimising software.

do not install Torrent apps, nor keygenerators and what have you.

My question asked.

I think this will be much better than just remove the weird partitions.

Lex

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My Mac suddenly started running really slow.

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