Q: I recently restarted my Apple TV and when it was back on it showed that I didn't have any purchased movies or shows. Does an ... I recently restarted my Apple TV and when it was back on it showed that I didn't have any purchased movies or shows. Does anyone know what happened and how I can get them back? more
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Helpful answers
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Nov 20, 2014 8:49 AM in response to mk112by Nubz N.,Hi mk112,
Thank you for visiting Apple Support Communities.
If you can't see the past movie and show purchases on your Apple TV, please make sure you are signed in with the Apple ID you used to purchase them.
Download past purchases - Apple Support
Before you begin
- Sign in with the Apple ID that you used for the original purchase. Use these steps to see which Apple ID you used to download an item.
- See if the content is available for redownload. Previously purchased items might not be available if they're no longer on the iTunes Store. If you changed your Apple ID from one country to another, you can’t download items you purchased in a previous country.
If you're using Family Sharing, you can use these steps to download your family member's content.
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Play previous purchases on Apple TV
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Movies and TV shows
- On the Apple TV main menu, choose Movies > Purchased or TV Shows > Purchased.
- Select the item you want to view.
- Choose Play.
Take care,
Nubz
