Apple Denies Me Access to Express Lane Support
For years I have used Express Lane support and have always found it extremely valuable and a great investment. I had it for an iPad for three years and an Air, also for three years. I bought the three year plan for a new Mini last year and used Express Lane easily and successfully on a couple of occasions. I bought a new Pro this summer and used it with that, too. But now when I try to schedule a call, I am being denied access to the service I am paying for. I am a US citizen on assignment in Trinidad & Tobago and cannot get Express Lane to call me, Apple has no support number for Trinidad & Tobago, and I cannot find a way to speak with anyone. What I want is the Express Lane help I'm paying for. How can I get to talk to someone with some authority who can resolve this for me?
Please don't tell me to take it to an Apple Retail store, because we don't have one here. What we have is a private company (iWorld) in a mall and they have a very limited set of skills and abilities.
I apologize in advance if this is posted in the wrong place. There was not an option for an Express Lane community, and my problem includes both my Mini and my Pro, so if I need to post this somewhere else, please advise.
Thanks,
david allan van
