Canon printer only printing a partial page.

Question

Canon printer only printing a partial page.

I updated to 10.10.1 and my Canon MG5522 will only print part of the page and then it faults for lost of communication. I've tried deleting the Canon folders in the Library and emptying the trash. Restart the computer and installed the new printer driver from Canon for my printer. Added the printer but it would still only print a partial page. Any ideas on what to try to fix the problem. Thanks!!

Mac mini, OS X Yosemite (10.10), i5 processor and 4 gigs of ram

Posted on Nov 19, 2014 8:53 AM

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Answer 1

PAHU

Level 6

16,717 points

Nov 19, 2014 8:56 PM in response to Billie Wallace,Jr.

Just to be sure it is not an OS or driver fault, connect the MG to the Mac via USB. This will either create a new printer automatically or you will have to open Printers & Scanners and add the printer. Then see if you can print a full page.

If that works, disconnect the USB cable to the MG and reconnect to the wireless access point. Then open Safari and enter the IP address of the MG as the URL. This will connect to the internal web page of the MG and here you will see the strength and quality of the wireless signal. If either is below half then try restarting your wireless router so that it picks up another channel, working on the assumption that the current channel being used is crowded.

Also, if your wireless router provides 2.5Ghz and 5GHz channels, try disabling the 5GHz channel and restarting the Mac and MG to see if that improves the wireless stability.

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Answer 2

Nov 20, 2014 3:46 PM in response to PAHU

Thank you for your help it worked when I plugged it up to the computer. The link quality was on 44 percent. I moved the printer and now its on 88 percent.

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