Very slow printing to Xerox 9300 from 10.9

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Very slow printing to Xerox 9300 from 10.9

Hi everyone, hoping to get some insight on how to fix this issue:

When printing to a Xerox ColorQube 9300 from any 10.9 Mac, the print job just sits in the queue and takes 5-10min to actually get sent to the printer. We use Windows 2008 R2 print servers, so the Xerox is installed using the LPD method. The job is being slowed on the OS X side.

What I've found during troubleshooting:

1. Only happening with any version of 10.9 (10.9-10.9.5)

2. Any of the 10.9 compatible Xerox drivers

3. Even a simple "Hello" txt doc will have this issue.

4. IPP and direct IP socket printing is fine.

5. Using the "generic postscript" driver is fine (but no color)

6. If you look at the cups queue during printing, you see many little 1Kb jobs being generated for that printer on the client. Those will continue to be generated even if you cancel the print job.

7. OS X 10.10 Yosemite does NOT have this issue.

I have tried everything I can think of. Any ideas would be greatly appreciated!

Posted on Nov 19, 2014 9:47 AM

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Answer 1

sterling r

Community Specialist

Nov 20, 2014 1:00 PM in response to pdl0076

Hey there pdl0076,

If you are stipp seeing this print issue, I would recommend using the these troubleshooting steps in the following article specifically to see if there is an issue with the printer profile, or if the printer system needs reset:

Troubleshooting printer issues in OS X

Delete the affected printer, then add the printer again.

If the issue persists, try these additional steps:

Reset the printing system, then add the printer again.

If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.

Thank you for using Apple Support Communities.

All the very best,

Sterling

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