richti-ranch

Q: Yosemite Update (OX 10.10.1)  Scan Problem

Up until this morning's Yosemite 10.10.1 update, I had no problems scanning using my Canon MX-925 multi-function printer.  After the update, the scanning functionality is no longer visible/available.  I have since downloaded all of the most current drivers for the printer and scanning functionality directly from Canon, but it still does not work.  Other than rolling back to 10.10 which had caused a host of other issues that seem to have disappeared with this new update what can I do to restore this functionality?  I beginning to think that converting from Windows to Mac was a big mistake.

iMac (21.5-inch, Late 2013), OS X Yosemite (10.10.1)

Posted on Nov 20, 2014 2:09 AM

Close

Q: Yosemite Update (OX 10.10.1)  Scan Problem

  • All replies
  • Helpful answers

  • by John Blanchard1,

    John Blanchard1 John Blanchard1 Nov 20, 2014 10:02 AM in response to richti-ranch
    Level 5 (5,243 points)
    Nov 20, 2014 10:02 AM in response to richti-ranch

    How was the printer added? Using AirPrint or the Canon drivers? If changing to the Canon driver doesn't return scanning, this thread may seems similar:

     

    Re: AirPrint

  • by Eric Root,

    Eric Root Eric Root Nov 20, 2014 10:32 AM in response to richti-ranch
    Level 9 (70,023 points)
    iTunes
    Nov 20, 2014 10:32 AM in response to richti-ranch

    Try resetting the printing system.

     

    OS X Mavericks: Reset the printing system

  • by richti-ranch,

    richti-ranch richti-ranch Nov 20, 2014 11:53 AM in response to John Blanchard1
    Level 1 (0 points)
    Nov 20, 2014 11:53 AM in response to John Blanchard1

    I used the Canon drivers and now have the most recent one installed.

  • by richti-ranch,

    richti-ranch richti-ranch Nov 20, 2014 11:54 AM in response to Eric Root
    Level 1 (0 points)
    Nov 20, 2014 11:54 AM in response to Eric Root

    Thanks for this.  I tried it, then reinstalled the printer.....whilst the latest driver reinstalled, the scanning functionality hasn't returned.

  • by PAHU,

    PAHU PAHU Nov 20, 2014 12:10 PM in response to richti-ranch
    Level 6 (16,610 points)
    Nov 20, 2014 12:10 PM in response to richti-ranch

    If the MX925 is networked, then open Canon IJ Scanner Selector EX (located in Applications > Canon Utilities) and see if it discovers the device. You should see the MX with its a network address (a set of alpha-numeric numbers). This needs to have the radio button next to it to enable the network scanning. Press the OK button once this is set. Then open Canon IJ Scan Utility (also located in Applications > Canon Utilities) and ensure the network MX is selected. Then see if you can scan.

  • by richti-ranch,

    richti-ranch richti-ranch Nov 20, 2014 10:39 PM in response to PAHU
    Level 1 (0 points)
    Nov 20, 2014 10:39 PM in response to PAHU

    Thank you Pahu.  I have done this before; and have just done it again upon receipt of your message.  I can print to the printer from my computer or from another computer on our LAN.  However there is no scanning functionality for this printer.  It was there just before the Yosemite update to 10.10.1.  Following your instructions and my original run of these utilities I receive the message:

     

    Cannot connect to the scanner for theses reasons:

    • disconnected from LAN  (if this were true, i would not be able to print)
    • if using wireless LAN, signal strength is poor due to obstructions  (not using wireless LAN)
    • Network connection prohibited by security software   (if this were true, i would not be able to print)
    • different scanner on the network is connected  (this is the only scanner we own)
  • by PAHU,

    PAHU PAHU Nov 20, 2014 11:26 PM in response to richti-ranch
    Level 6 (16,610 points)
    Nov 20, 2014 11:26 PM in response to richti-ranch

    richti-ranch wrote:

     

    • Network connection prohibited by security software   (if this were true, i would not be able to print)

    Actually that is not correct. Printing is outgoing from the Mac. Scanning is incoming. So it is possible for the built-in software firewall or 3rd party apps to block the scanning but still allow you to print.

     

    If you don't have any application installed that could be blocking the scan then open Image Capture and see if the MX is listed under Shared (you may need to click the Show text). If it is listed, are you able to scan using Image Capture (it uses a different driver to the Canon scanning application).

  • by richti-ranch,

    richti-ranch richti-ranch Nov 20, 2014 11:37 PM in response to PAHU
    Level 1 (0 points)
    Nov 20, 2014 11:37 PM in response to PAHU

    The device is not listed under image capture; but thanks for this advice.  Also and just to be clear, the printer is correctly on the wired LAN and reachable.  What is missing in the functionality I used to have for scanning.  The device is no longer recognised as a scanner; just a printer.

  • by PAHU,

    PAHU PAHU Nov 20, 2014 11:52 PM in response to richti-ranch
    Level 6 (16,610 points)
    Nov 20, 2014 11:52 PM in response to richti-ranch

    richti-ranch wrote:

     

    The device is not listed under image capture; but thanks for this advice.

    Hmm. So this would indicate that there is something on the Mac or network blocking its network discovery.

    richti-ranch wrote:

     

    Also and just to be clear, the printer is correctly on the wired LAN and reachable.  What is missing in the functionality I used to have for scanning.  The device is no longer recognised as a scanner; just a printer.

    Yep, I was clear on this the first time I read your opening post.

     

    When you added the printer, was it listed as Bonjour Multifunction or Canon IJ Network? The former uses Bonjour to advertise the device while the latter uses a Canon protocol to advertise the device on the network. If you cannot remember, open Printers & Scanners and click the plus button to add. With the Default view displayed, the MX will be shown with the protocol type in the Kind column.

  • by richti-ranch,

    richti-ranch richti-ranch Nov 21, 2014 12:19 AM in response to PAHU
    Level 1 (0 points)
    Nov 21, 2014 12:19 AM in response to PAHU

    Thanks Pahu

     

    The printer is listed with the Canon protocol:  "Canon IJ Network"

     

    I am off to a meeting downtown and will be back in a couple hours.. (in case you are writing back and not getting a quick response from me).

     

    Kind regards from Switzerland