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my payment method has been declined, how can i recover my payment method

my payment method has been declined, how can i recover my payment method

iPhone 4S, iOS 8.1

Posted on Nov 20, 2014 2:40 AM

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Question marked as Best reply

Posted on Nov 20, 2014 3:17 AM

What are you trying to use as your payment method, credit card, debit card ... ? If it's a debit card then they no longer appear to still be accepted in all countries, and even where they are it seems that not all work.


For a card to have a chance of being accepted it needs to be registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined (but you might not be able to use a debit card) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption


Do you have a different card that you could try ? Or are iTunes gift cards available in your country (they are not available in all and they are country-specific, they can only be used in their country of issue) - if they are then you could potentially use them as your payment method.

1 reply
Question marked as Best reply

Nov 20, 2014 3:17 AM in response to cptbassem

What are you trying to use as your payment method, credit card, debit card ... ? If it's a debit card then they no longer appear to still be accepted in all countries, and even where they are it seems that not all work.


For a card to have a chance of being accepted it needs to be registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined (but you might not be able to use a debit card) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption


Do you have a different card that you could try ? Or are iTunes gift cards available in your country (they are not available in all and they are country-specific, they can only be used in their country of issue) - if they are then you could potentially use them as your payment method.

my payment method has been declined, how can i recover my payment method

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