HT204308: Find the serial number of your Apple product
Learn about Find the serial number of your Apple product
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Helpful answers
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Nov 20, 2014 10:33 AM in response to atomicrevolverby Niel,Perform the following, stopping with the first one which works:
1. Open the Mac App Store's Purchases tab. If you're prompted to accept them into your Apple ID, do so.
2. Move them out of the Applications folder(they may need to be put into the Trash temporarily), and then see if you can download them for free from their individual product pages. If you're asked to buy them, see #3.
3. Click here, contact Apple, and wait for a response.
4. Buy them.
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Nov 20, 2014 2:08 PM in response to atomicrevolverby Gary Scotland,when I try to upgrade the software I get the message that it does not qualify to upgrade with my User ID.
The iWorks and iLife applications you have installed will work successfully.
Upgrading these applications mean that you will buy the latest versions of these applications. You do this by opening and logging in to the Mac App Store and make a purchase. Is this your intention, to buy the latest versions in addition to using the previous versions you have?