I'm having a real problem with my cursor which seems to have developed a mind of its own, zigzagging allover, highlighting things without my command, and basically making my MacBook unuseable (it's taken me half an hour just to compose this!).

I'm having a real problem with my cursor which seems to have developed a mind of its own, zigzagging allover, highlighting things without my command, and basically making my MacBook unusable (it's taken me half an hour just to compose this!).

MacBook Pro

Posted on Nov 20, 2014 9:53 AM

Reply
9 replies

Nov 20, 2014 11:03 AM in response to sibbofromwelwyn

There are several possible causes for this issue. Please take each of the following steps that you haven't already tried until it's resolved. Some may not apply in your case.

1. Follow the instructions in this support article, and also this one, if applicable. A damaged or defective AC adapter could be the cause, even if it's the right kind.

2. Press down all four corners of the trackpad at once and release. If there's any effect, it's likely to be temporary, and in that case the unit must be serviced or replaced.

3. Open the Bluetooth preference pane in System Preferences and delete all pointing devices other than the trackpad, if applicable. Disconnect any USB pointing devices. By a "pointing device," I mean a peripheral that moves the cursor, such as a trackpad, mouse, trackball, or graphics tablet. A plain keyboard is not a pointing device.

4. Start up in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you restart as usual, stop here and post your results. Do the same if you can't start in safe mode. If there was no difference in safe mode, go on to the next step.

5. Reset the System Management Controller.

6. If you're using a Bluetooth trackpad or mouse, investigate potential sources of interference, including USB 3 devices.

7. A swollen battery in a portable computer can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.

8. There's a report that a (possibly defective) Thunderbolt Ethernet adapter can cause the built-in trackpad of a MacBook to behave erratically. If you're using such an adapter, disconnect it and test.

9. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.

10. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.

11. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested.

Nov 24, 2014 8:53 AM in response to Ingo2711

Thanks to all who have responded - very much appreciated and sorry for the delay in my reply.


I went through all the stages recommended by Linc in this thread, as well as others, plus uninstalling/reinstalling anti-virus software etc and nothing seemed to have worked. So I gave it up as a bad job for the weekend, putting the MacBook in sleep mode and turning-off the wifi. I got back to it this morning in the anticipation of having to book-up a trip to see a Genius and the problem seems to have gone away. Frustrating and relieving in equal measure.


But, once again, my thanks to all of you who took the trouble to reply and help-out, it is really appreciated :-)

Nov 24, 2014 8:57 AM in response to Ingo2711

Thanks to all who have responded - very much appreciated and sorry for the delay in my reply.


I went through all the stages recommended by Linc in this thread, as well as others, plus uninstalling/reinstalling anti-virus software etc and nothing seemed to have worked. So I gave it up as a bad job for the weekend, putting the MacBook in sleep mode and turning-off the wifi. I got back to it this morning in the anticipation of having to book-up a trip to see a Genius and the problem seems to have gone away. Frustrating and relieving in equal measure.


But, once again, my thanks to all of you who took the trouble to reply and help-out, it is really appreciated :-)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I'm having a real problem with my cursor which seems to have developed a mind of its own, zigzagging allover, highlighting things without my command, and basically making my MacBook unuseable (it's taken me half an hour just to compose this!).

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.