Why does my ringtone keep reverting to default

had the same problem. had a purchased song and although the settings had it corrected listed to play, phone would play default ring tone.

I simply just restarted my phone and it worked. Luckily.

good luck

I have the same problem with my 6+ and my new iPad Pro 2017. Both are now running iOS 11, but this was happening before I updated, so obviously the software isn’t fixed yet. I have tried all the listed solutions, but none work. My text tones are listed, but for whatever reason they revert to the default constantly.

Hi Have you done Software update to iOS 8.1.1 Also try a Reboot press & hold power button & menu button Hold both down until you see Apple Logo. You will not lose any data. Cheers Brian

I'm having the same problem on my 6+. It's actually ******* me off. I've reset it and restored from iCloud. Most I've gone is two days with my custom ringtones before its resets back to default ones and erases my purchased ringtones.I'm on 8.1.1 also.

Hi I also have now lost purchased Ringtone and it's gone back to default tone. Nowhere to be found. Now have a ticket open with Apple. Cheers Brian

I Went to the Apple Store twice now. We reset my phone. Then reloaded the firmware and I started fresh. Still 3 hours later ringtones changed and a few other settings changed. So today I should be getting a new phone. Thinking my hdd is damaged. Nothing else really fits.

i'm having the same problem. still no solution?

Hi Apple have now resent my purchased ring tone again after my contact with Apple Support. They said Ringtones don't get saved like music and told me to have a copy on my PC So everything does not get saved in ICloud. Cheers Brian

Hi In your case try a Reset press & hold power button & menu button hold both down until you see. Apple Logo. You will not lose any data. Cheers Brian

I also have this issue. I have an iphone 5 and I downloaded a tone last Friday, then on Sunday updated to ISO 8.1.1, my tone disappeared and I had to buy it again, two days later it was gone again and now more tones I have purchased are gone. I have tried resetting and am trying backing up.. When I back it up it shows the tone is on the phone but I cannot find it in the menu to activate it on the phone.--I did just go into my itunes on my computer with my phone hooked up. I manually sync'd the tones instead of selecting all. That put the tones back on my phone but let's see how long that lasts. This is very frustrating.

Have the same problem and it is driveing me insane.... i've Got the New iphone 6 and no restoring or rebooting helps.

I had a similar problem. I purchased two ringtones and they worked just fine at first... Then I had to reboot my iPhone for something and the next thing I know, they are no longer available or visible. I scoured the internet and found a solution (finally) that worked for me... The key is to NOT download them directly to your iPhone. Rather, download them to your iTunes library first, then sync them to your iPhone...

1. In iTunes go to Store --> View Account (You'll be prompted for your password)

2. Scroll down to "Purchase History" click on "See All"

3. Click on the arrow next to the ringtone purchase (left side)

4. Click on Report a Problem - You will be taken to the problem report site for that purchase and you will be required to log in.

5. Select the tone you want to report the problem with and select "Song did not download..." (or whatever the problem report is similar to that).

6. Fill in the description and submit.

7. Repeat for any other purchased tones

After that you can go into iTunes and click on "Store" and click on "Check for downloads"

You'll now have them in your iTunes library and you can then sync them to your iPhone...

Hope this helps!

Cheers,

Steve