Sixdgritt

Q: Purchased ringtones disappearing

after updating to iOS 8.1.1 I have lost ringtones that I've purchased. I'm using an iPhone 5 and i really don't want to have to keep buying ringtones over and over again if they are disappearing. I checked in iTunes for purchased ringtones and they aren't showing up.

iPhone 5, iOS 8.1

Posted on Nov 20, 2014 2:38 PM

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Q: Purchased ringtones disappearing

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  • by sartorialclothingco,

    sartorialclothingco sartorialclothingco Nov 21, 2014 10:56 PM in response to Sixdgritt
    Level 1 (0 points)
    Nov 21, 2014 10:56 PM in response to Sixdgritt

    i think it's an update issue, been dealing with the same problem since I updated to 8.1.1. Purchased ringtone, showed up and it was working fine and then it switches back to the default tone and no record of purchase anywhere. Did it twice to me on the same ringtone.

  • by rfrench51773,

    rfrench51773 rfrench51773 Nov 22, 2014 8:56 AM in response to Sixdgritt
    Level 1 (0 points)
    Nov 22, 2014 8:56 AM in response to Sixdgritt

    Happening to me as well. Multiple times, and they won't resync from my computer.

  • by Wolfiesgirl ,

    Wolfiesgirl Wolfiesgirl Nov 25, 2014 11:36 AM in response to rfrench51773
    Level 1 (0 points)
    Nov 25, 2014 11:36 AM in response to rfrench51773

    It's happened to me a few times. I noticed it on Friday (the day after I'd bought 2 ringtones) I got the email bill and if you look on that, underneath the tone name it says report a problem, click on that and select the option for tones not downloaded, itunes will put it back in your downloads. It takes about an hour to go into your downloads but it will eventually. I've done that 3 times so far! Until they fix the bug I doubt it'll change.

  • by Sarob35,

    Sarob35 Sarob35 Nov 27, 2014 11:05 AM in response to Sixdgritt
    Level 1 (0 points)
    Nov 27, 2014 11:05 AM in response to Sixdgritt

    I have downloaded twice six ringtones but these have disappeared once after restart and second time even without restarting my phone. The ringtone comes back to default. No solution from apple support has been provided apart from resetting the phone. This does not help. Apple needs to resolve this issue at the earliest

  • by Briansyddall,

    Briansyddall Briansyddall Nov 27, 2014 11:15 AM in response to Sarob35
    Level 6 (8,136 points)
    Apple Watch
    Nov 27, 2014 11:15 AM in response to Sarob35

    Hi Apple Support solved my Ringtone problem then resent the Ringtone to me Ringtones are not saved like music. But if you backup your iPhone to iTunes on your PC then you have a copy On your PC if it disappeared off your iPhone again. Cheers Brian

  • by rfrench51773,

    rfrench51773 rfrench51773 Nov 27, 2014 9:10 PM in response to Briansyddall
    Level 1 (0 points)
    Nov 27, 2014 9:10 PM in response to Briansyddall

    Actually, nope. I have all of mine backed up to my computer, and they absolutely will NOT re-sync.

  • by brewc5368,

    brewc5368 brewc5368 Nov 28, 2014 9:53 AM in response to Sixdgritt
    Level 1 (0 points)
    Nov 28, 2014 9:53 AM in response to Sixdgritt

    I am having the same issue, but I'm on 8.1. Tone is in iTunes tried re-syncing and still not on the phone, iTunes wants me to re-buy it also. I done the report a problem in the one tone I bought but still not shown up for download.

  • by Briansyddall,

    Briansyddall Briansyddall Nov 28, 2014 10:35 AM in response to brewc5368
    Level 6 (8,136 points)
    Apple Watch
    Nov 28, 2014 10:35 AM in response to brewc5368

    Hi Apple Support solved my Ringtone problem then resent the Ringtone to me Ringtones are not saved like music. But if you backup your iPhone to iTunes on your PC then you have a copy On your PC if it disappeared off your iPhone again. Cheer

  • by Briansyddall,

    Briansyddall Briansyddall Nov 28, 2014 10:42 AM in response to brewc5368
    Level 6 (8,136 points)
    Apple Watch
    Nov 28, 2014 10:42 AM in response to brewc5368

    Hi update Ringtone has gone if iphone again goes back to default tone when iphone is powered on Apple have refunded cost of tone Tones don't save like downloaded music. yet a Ringtone I have for over a year works With no problem. Apple are looking at this problem. Cheers Brian

  • by LucyLambkin,

    LucyLambkin LucyLambkin Dec 1, 2014 2:35 AM in response to Briansyddall
    Level 1 (4 points)
    Desktops
    Dec 1, 2014 2:35 AM in response to Briansyddall

    Hi

     

    I've had the same very frustrating problem for the past few days, with purchased ringtones not staying on my device (iPhone 6 on 8.1.1).  The only way i could work around it was to find the original ringtone file in the iTunes library, make a copy of the file, renaming it with an m4r extension, deleting the original file, and then resyncing with my iPhone.

     

    Hope this helps some of you

  • by rfrench51773,

    rfrench51773 rfrench51773 Dec 1, 2014 7:16 AM in response to LucyLambkin
    Level 1 (0 points)
    Dec 1, 2014 7:16 AM in response to LucyLambkin

    Yeah...I tried that. It did nothing other than make the one tone that was still functional disappear after sync. Apple's entire response, so far, was to say "we're working on it" and then send me a question about how my customer service experience was.

  • by rfrench51773,

    rfrench51773 rfrench51773 Dec 1, 2014 7:31 AM in response to LucyLambkin
    Level 1 (0 points)
    Dec 1, 2014 7:31 AM in response to LucyLambkin

    Wait! It does work, ONLY if you delete the original files, in my case, before syncing. Awesome.

     

    Except the text tones. Any clue how to get the text tones (available as RINGTONES, but not as text tones) to turn up as options in the "text alerts" in "sounds"?

  • by Jgrant01,

    Jgrant01 Jgrant01 Dec 1, 2014 1:23 PM in response to Sixdgritt
    Level 1 (0 points)
    Dec 1, 2014 1:23 PM in response to Sixdgritt

    I've been having the same issue I've downloaded the one ring tone 3 times and it keeps disappearing very frustrating and I huge waste of money!!

  • by evangelistman,

    evangelistman evangelistman Dec 1, 2014 1:54 PM in response to Jgrant01
    Level 1 (5 points)
    Dec 1, 2014 1:54 PM in response to Jgrant01

    same here...purchased a ringtone 3 times. Works for a few minutes and then disappears.

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