andy7065

Q: iPad 2 freezes with ios8

My iPad 2 is awful since ios8. Is there any chance it will improve or should i buy a non Apple tablet? I just bought it 3 months ago.

iPad 2, iOS 8.1

Posted on Nov 20, 2014 4:17 PM

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Q: iPad 2 freezes with ios8

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  • by Demo,

    Demo Demo Nov 20, 2014 4:54 PM in response to andy7065
    Level 10 (95,725 points)
    iPad
    Nov 20, 2014 4:54 PM in response to andy7065

    Did you install the latest update to iOS 8.1.1? It is supposed to address issues in the iPad 2 and the iPhone 4S specifically. If you did install the latest update, this is what I recommend in the way of troubleshooting the device.

     

    Go to Settings>Safari>Clear History and Website Data

     

    Now close all apps. In order to close apps, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.

     

    Next, reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

     

    If those three things made no difference, try this. Reset all settings. You will not lose any data, but most of the device settings will have to be entered in the settings app again. Settings>General>Reset>Reset all Settings.

     

    If all of that fails, restore the iOS software. Backup your iPad before you restore, then restore the backup when you are done. If that still doesn't help, restore your iPad as new and start all over again. Most purchased content can be downloaded again at no charge as long as you use the same Apple ID and as long as the content is still available in the store.

     

    Restore iPad to Factory Settings

    http://support.apple.com/kb/ht1414

     

    Download Past Purchases

    http://support.apple.com/kb/ht2519

  • by Star Traveler,Solvedanswer

    Star Traveler Star Traveler Nov 20, 2014 5:03 PM in response to andy7065
    Level 4 (1,612 points)
    Apple TV
    Nov 20, 2014 5:03 PM in response to andy7065

    There is now iOS 8.1.1 ... and if you are having trouble with your iOS 8.1, then you might need to reset it to factory default by using iTunes on your computer.

     

    Follow this procedure for a Troubleshooting Methodology ... basically reset to factory default condition -BUT- be sure to do the following methodically and also to follow the part with Apple Support!

     

    First you want to make sure you have several backups of your data and done with a couple of "different" sources. Be sure to understand what data is backed up and what is NOT on iCloud Backup and iTunes Backup. Use a variety of methods for backup ... you might check into Dropbox, in addition to your Apple options.

     

    Then turn off your desktop anti-virus software when using iTunes for this reset to factory default. After you do that reset, then leave your iPad in its factory default state and see how it operates then. If you encounter any problems in that factory default state, then take it to Apple Support, and let them know that you have just reset it to that state with iTunes and have not put any of your data back on and it is operating in this fashion (whatever the problem is) in that pristine state. Make sure you keep that trouble ticket number, because if it has to be escalated through Apple Support, you're going to find all communications tied in with that number. If the lower level help isn't able to help you, then escalate it to a higher level to examine the problem. Keep at it with that trouble ticket number until Apple Support arrives at a solution to that problem. Be methodical and keep at it.

     

    On the other hand, if everything is okay with the factory default condition, then restore your backup. Some people have discovered that the problem resides in the apps or something in the restored backup. If that's the case, then it's going to be trying and difficult to find out which developer's app is causing you the problem. And ... it's true ... that a developer not following Apple's instructions and guidelines for his app can CAUSE YOU TROUBLE. This kind of thing does happen from developers, especially when a new system upgrade comes out, because some developers ignore what Apple tells them about changes coming, and what they do BREAKS SOMETHING.

     

    This is a troubleshooting methodology that you are going through. See it through to the end.

     

    Choosing an iOS Backup Method (Should I Use iTunes or iCloud to back up ...)

    https://support.apple.com/kb/HT5262

     

    Back up and Restore your iOS Device with iCloud or iTunes

    http://support.apple.com/kb/ht1766

     

    iTunes: About iOS Backups

    http://support.apple.com/kb/ht4946

     

    Create and Delete iPhone, iPad and iPod Touch Backups in iTunes

    http://support.apple.com/kb/ht4946

     

    iOS: Troubleshooting Encrypted Backups

    http://support.apple.com/kb/TS5162

     

    Use iTunes to Restore your iOS Device to Factory Settings

    http://support.apple.com/kb/ht1414

  • by andy7065,

    andy7065 andy7065 Nov 21, 2014 7:38 AM in response to Star Traveler
    Level 1 (0 points)
    Nov 21, 2014 7:38 AM in response to Star Traveler

    I think this may have fixed it. The wifi is faster, still a little slow but noticeably faster. I will have to wait a couple days to see if freezing occurs.

  • by Star Traveler,

    Star Traveler Star Traveler Nov 21, 2014 7:54 AM in response to andy7065
    Level 4 (1,612 points)
    Apple TV
    Nov 21, 2014 7:54 AM in response to andy7065

    andy7065 wrote:

     

    I think this may have fixed it.

     

    I'm glad you're back on board again, with your iPad 2!

     

    The wifi is faster, still a little slow but noticeably faster. I will have to wait a couple days to see if freezing occurs.

     

    I know you just finished this reinstall action process, so the WiFi or network settings shouldn't be a problem, but, I'll mention this because I do it several times in a week, at various times if I think my network connect is acting funny or stalling. Go to the Settings app, to General, then to Reset and then click the "Reset Network Settings". The iPad will go through rebooting, just wait for it to finish. Hopefully that may help. But, it will help in other circumstances, too, in the future.