HT204291: Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch

Learn about Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch
kchang12
Level 1 (0 points)

Q: The Wi-Fi was disconnected on iPad Air as soon as I started AirPlay Mirroring. Just happened in recent week.

The Wi-Fi was disconnected on iPad Air as soon as I started AirPlay Mirroring. Just happened in recent week. Is it happening to your device too?

iPad Air, iOS 8.1, Apple TV

Posted on Nov 20, 2014 9:00 PM

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kchang12

Q: The Wi-Fi was disconnected on iPad Air as soon as I started AirPlay Mirroring. Just happened in recent week.

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  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Nov 21, 2014 7:24 AM in response to kchang12
    Level 10 (103,392 points)
    Apple TV
    Nov 21, 2014 7:24 AM in response to kchang12

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device.

     

    If you are still having problems, the following article(s) may help you.

     

    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

     

    When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.

  • by kchang12,

    kchang12 kchang12 Nov 23, 2014 11:33 PM in response to Winston Churchill
    Level 1 (0 points)
    Nov 23, 2014 11:33 PM in response to Winston Churchill

    Hi Winston,

    Thank you and really appreciate your suggestions and help.  I followed the steps one by one during the weekend but unfortunately did not resolve the problem.  Let me clarify the problem I have in AirPlay mirroring.  As soon as the AirPlay mirroring is turn on on my iPad Air, the image is projected on my TV via Apple TV.  However, in about 10 to 15 seconds, from the General Setting on iPad Air, I watched the WiFi  connection changed to "Not Connected".  Only after I switched off AirPlay mirroring I was able to reconnect the WiFi.  This problem only happened since last week.  Both iPad Air and Apple TV are updated to the latest software.

    I'm wondering if I'm the only one experiencing this problem.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Nov 25, 2014 1:03 AM in response to kchang12
    Level 10 (103,392 points)
    Apple TV
    Nov 25, 2014 1:03 AM in response to kchang12

    Specifically, I don't recall seeing an exact replica of your issue lately, but that doesn't mean no-one else has experienced it. Typically these types of issues are network related, are you able to test on another network, somewhere.

  • by kchang12,

    kchang12 kchang12 Nov 26, 2014 1:48 AM in response to Winston Churchill
    Level 1 (0 points)
    Nov 26, 2014 1:48 AM in response to Winston Churchill

    I'll try to find another network to test.  BTW, I have no problem AirPlay from MacBook Pro to TV via Apple TV.  Does it mean no network issue?

  • by Winston Churchill,

    Winston Churchill Winston Churchill Nov 26, 2014 5:00 AM in response to kchang12
    Level 10 (103,392 points)
    Apple TV
    Nov 26, 2014 5:00 AM in response to kchang12

    It just means you don't have an issue that affects communication between the MBP and the Apple TV, it doesn't really infer anything else.

  • by dakprojekt,

    dakprojekt dakprojekt Feb 28, 2015 6:17 AM in response to kchang12
    Level 1 (0 points)
    Feb 28, 2015 6:17 AM in response to kchang12

    I Have the exact same problem, as soon as i start airplay my ipad air drops the wifi signal, i have the full bars but no internet connection, turning off and reset doesn't work at all, i have to start it in recovery mode or fully restore it.  Both ipad and apple tv are up to date

     

    macbook and iphone 4s work perfectly

  • by danielvasques,

    danielvasques danielvasques Apr 3, 2015 6:10 PM in response to dakprojekt
    Level 1 (0 points)
    Apr 3, 2015 6:10 PM in response to dakprojekt

    I am having this issue on my macbook pro

    it's not constant and if I restart the computer, it gets back to working properly

    but it is pretty upsetting to have to restart the computer when I want to mirror or expand my desktop with Airplay

    It's not always... it works right for a while then out of nowhere, it happens.

     

    Running 10.10.2 on my MBP