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Mo_woody

Q: iPhone 6 screen turned black and white, please help?

PPlease help fixing this issue

iPhone 6, iOS 8.1

Posted on Nov 20, 2014 11:16 PM

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Q: iPhone 6 screen turned black and white, please help?

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  • Helpful answers

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  • by supergrass948,

    supergrass948 supergrass948 Apr 25, 2015 6:09 AM in response to colin1069
    Level 1 (0 points)
    Apr 25, 2015 6:09 AM in response to colin1069

    Well Done Colin that did it for me too.

  • by ewi007,

    ewi007 ewi007 May 5, 2015 3:55 PM in response to supergrass948
    Level 1 (0 points)
    May 5, 2015 3:55 PM in response to supergrass948

    I have exactly the same problem (but on an iPhone5S on IOS 8.3). I restored as a new device (just restoring the software didn't fix it). After restoring the device (as a new iPhone), the problem was fixed, UNTIL i then restored a backup, after which the problem came back. This lets me conclude that my iPhone isn't broken, but it must be related to one or another app installed. Is that possible?

  • by andrewfrombotany,

    andrewfrombotany andrewfrombotany May 13, 2015 7:22 PM in response to Mo_woody
    Level 1 (0 points)
    May 13, 2015 7:22 PM in response to Mo_woody

    Thank you Colin for your helpful reply.

     

    This just happened to me this morning using iPhone 6 Plus IOS 8.2. Deselected the window zoom and it fixed the problem straight away.

     

    Must be a bug that isn't sorted yet.

  • by andrewfrombotany,

    andrewfrombotany andrewfrombotany May 17, 2015 6:58 PM in response to Mo_woody
    Level 1 (0 points)
    May 17, 2015 6:58 PM in response to Mo_woody

    Actually I now don't believe it's a bug.

     

    If you have selected to use Zoom on your iphone, you can triple tap the your screen to bring up the zoom options. In these options you will also find "Choose Filter". If you select this you will probably find a tick next to "Grayscale".

     

    Select "None" in this window and the problem should be solved.

  • by graphix4u,

    graphix4u graphix4u Jun 8, 2015 3:56 AM in response to colin1069
    Level 1 (0 points)
    Jun 8, 2015 3:56 AM in response to colin1069

    This problem was fixed in the same manner on my iPhone6, thanks to you Colin! Tree repeats on the home button and then uncheck the zoom option under the preferences. The only thing is that now It´s not possible to use the zoom without all of the screen turning B&W again. I guess that problem will be solved in the next update from Apple?? Support add this to the BUG´s list!

    Thanks for sharing Colin1069!

  • by BBRleCH,

    BBRleCH BBRleCH Jun 15, 2015 2:26 AM in response to colin1069
    Level 1 (0 points)
    Jun 15, 2015 2:26 AM in response to colin1069

    I just got my brand new Iphone6 128 on IOS 8.3 this week and got the same bug.

    The solution described by Collin works well (merci beaucoup !) but the bug is still there when we reactivate the zoom the screen turn B&W again.

    FYI, my problem occurs after a shutdown following a fast battery discharge,

     

    Post scriptum: of course the box gray scale was not ticked and trying to tick or untick it does not change anything. It is a real BUG

  • by BBRleCH,

    BBRleCH BBRleCH Jun 15, 2015 2:41 AM in response to BBRleCH
    Level 1 (0 points)
    Jun 15, 2015 2:41 AM in response to BBRleCH

    FYI , "Press and hold both the Home button and the Sleep/Wake button" DOES NOT solve the problem

  • by jumaurod,

    jumaurod jumaurod Jul 9, 2015 7:50 AM in response to Mo_woody
    Level 1 (0 points)
    Jul 9, 2015 7:50 AM in response to Mo_woody

    In ios 8.4 it's not so much the zoom but the gray scale.  Go to Settings-General-Accessibility- Zoom can stay on.  Just make sure that gray scale is turned off. That will then give you color again.

  • by IL mac,

    IL mac IL mac Jul 18, 2015 4:32 PM in response to colin1069
    Level 1 (4 points)
    Jul 18, 2015 4:32 PM in response to colin1069

    This just helped me as solved the issue as well. The worst thing people could have done used to be butt dialing when they put phones in the pocket. Now all kinds of things can happen to your iPhone when you put in your pocket without turning off the display first. I had apps deleted and spent hours trying to remember what app was missing. Now, the display can turn black and white just because the wrong option was accidentally activated when the phone was rubbing around in my pocket with the display on. Remember to turn off the display before putting away the phone in your pocket.

  • by sunshine golfer,

    sunshine golfer sunshine golfer Jul 28, 2015 10:52 AM in response to colin1069
    Level 1 (0 points)
    Jul 28, 2015 10:52 AM in response to colin1069

    Well done, colin1069.  My screen also went b/w for no apparent reason while I was reading something and just turned the phone over.  After searching what seemed forever for a solution other than driving 90 miles to an Apple Store for assistance, I found and read your post.  It worked immediately.  The Genius Bar could use you!  Thank you.

  • by reeree411,

    reeree411 reeree411 Jul 31, 2015 4:41 PM in response to colin1069
    Level 1 (0 points)
    Jul 31, 2015 4:41 PM in response to colin1069

    Whew, Colin, you just saved me so much hassle. I would never have found that the zoom was the issue. Unbelievable. I felt like was in a bad episode of I Love Lucy...all things black and white.

  • by frysteen,

    frysteen frysteen Aug 3, 2015 6:28 AM in response to Mo_woody
    Level 1 (0 points)
    Aug 3, 2015 6:28 AM in response to Mo_woody

    I Had the same issue and just found the setting to fix it. Tripple tap to bring up Zoom controls (make sure zoom is ON in accessibilit) then click on CHOOSE FILTER and make sure it is set to NONE. 

  • by grv4,

    grv4 grv4 Aug 3, 2015 8:54 AM in response to colin1069
    Level 1 (0 points)
    Aug 3, 2015 8:54 AM in response to colin1069

    Thanks for the info Colin.. U saved my phone from getting hit in d wall...

  • by choc-latte,

    choc-latte choc-latte Aug 30, 2015 9:32 PM in response to colin1069
    Level 1 (0 points)
    Aug 30, 2015 9:32 PM in response to colin1069

    Champion, thanks for sharing your successful solution as weird a selection as it may seem!  You just saved me a factory reset!

  • by pmgray,

    pmgray pmgray Aug 31, 2015 1:35 PM in response to pateuz
    Level 1 (0 points)
    Aug 31, 2015 1:35 PM in response to pateuz

    Thanks, not sure how this got checked but that was the issue.

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