Moakle
Level 1 (9 points)
Desktops

Q: itunes is currently unavailable

My Apple TV 3 has been playing up for a few days, possibly since the latest update - not sure.

 

Basically, i can no longer play any purchased TV/movies or iTunes Match music via the Apple TV (still fine via my other Apple devices - Mac, iPad 2, iPhone 4S) and the following message appears, accompanied with a black screen and yellow triangle "iTunes is currently unavailable. Try again later."

 

I've searched the forms boards and found a bunch of possible solutions that haven't worked: reset and/or restart Apple TV, Sign out and back in to iTunes on both the Apple TV and my Mac, switched Dolby Digital from Auto, On and Off - nothing has worked.

 

Could this be an Apple server authentication issue? On purchased movies and TV, it's at the authentication stage that things seem to stop.

 

Any help/advice would be hugely appreciated. Right now, iTunes Match and Apple TV aren't doing the job I paid for.

Posted on Nov 21, 2014 3:33 AM

by AmIStillaBeliever?,Solvedanswer
AmIStillaBeliever? AmIStillaBeliever?
Level 1 (10 points)
A:

Hey Whizzo

 

This may help:

 

1 Go to Settings/Airplay

2 Check option "Play from iTunes in the Cloud". Switch from Auto to Off

 

You should now be able to stream iTunes purchased music and iTunes Match music from your iPad to Apple TV as a fix until Apple find a solution to the Apple TV issue. With the iTunes in the Cloud option switchex to Auto, your iPad will hand over responsibility for fetching music from the cloud to your Apple TV. So you're back to the same situation as asking Apple TV yourself to play the song.

Posted on Nov 26, 2014 1:43 AM

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Moakle

Q: itunes is currently unavailable

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  • by Nky1234,

    Nky1234 Nky1234 Nov 28, 2014 11:56 AM in response to Moakle
    Level 1 (0 points)
    Nov 28, 2014 11:56 AM in response to Moakle

    ADd me to the list my Apple TV not working here either.  Sent apple an email.  Hoping for a fix soon.  Love that can connect to buy a movie, just not watch it.   So we are sitting here right now NOT watching Guardians if the Galaxy, that I paid for last night- Terrific!   Oddly enough I can watch a movie that I rented last night.

  • by SirwinQT,

    SirwinQT SirwinQT Nov 28, 2014 11:59 AM in response to Moakle
    Level 1 (0 points)
    Nov 28, 2014 11:59 AM in response to Moakle

    I can play my movies from other devices just fine. It look like server issue for Apple TV. I also noticed my AirPlay doesn't work which is another hints that this is Apple TV server side.

  • by kkirill,

    kkirill kkirill Nov 28, 2014 12:01 PM in response to Moakle
    Level 1 (12 points)
    Apple TV
    Nov 28, 2014 12:01 PM in response to Moakle

    The same issue even in RussIa, can not run any movies for 2 hours. Trailers are working. Looks like Authorization issue

  • by iamdoctorwho,

    iamdoctorwho iamdoctorwho Nov 28, 2014 12:05 PM in response to Moakle
    Level 1 (0 points)
    Nov 28, 2014 12:05 PM in response to Moakle

    Same issue for me.  I have an AppleTV 2 and 3.  The purchase of a "free" show last week fixed the problem, but now it is back again.  All other apps work and I can download the purchased content to my laptop without issue.  I contacted support via Email and got a response...to check the support communities.  They did not acknowledge the issue, but clearly from the number of posts there is an issue on their end.  This is likely my first major complaint about an Apple product in many years.

  • by MarcJustin72,

    MarcJustin72 MarcJustin72 Nov 28, 2014 12:23 PM in response to mrsnork
    Level 1 (0 points)
    Nov 28, 2014 12:23 PM in response to mrsnork

    Seems Apple's servers don't have an issue letting you purchase movies. They'll take your money whether or not you can watch it. Spent £10 on a movie for tonight and can't watch it. They should at least warn you that the servers are down before you spend your money. Really frustrated right now. How about showing some goodwill to your customers Apple and issuing some refunds for inconvenience?

  • by brekster03,

    brekster03 brekster03 Nov 28, 2014 12:28 PM in response to MarcJustin72
    Level 1 (0 points)
    Nov 28, 2014 12:28 PM in response to MarcJustin72

    So around 12:30 pm I was watching Tangled with my daughter enjoying some father daughter time and then poof while watcuing the movie I get this error took about 2 1/2 to 3 hours trying to fix it and then realized that since it's asking for authorization I logged out of my iTunes account and log back in and now the problem is solved.

  • by Cyberformance,

    Cyberformance Cyberformance Nov 28, 2014 12:29 PM in response to Nky1234
    Level 1 (0 points)
    Nov 28, 2014 12:29 PM in response to Nky1234

    Same issue here a couple of weeks ago it's was saying that the film would take 10 hours to be ready to watch paid for 2 films now I can't watch them I have 2 aplle TVs, looks like apple are missing Steve jobs this wold never happen under him updates being pushed out untested just like on the iPhone. Hurry up Apple or I am going to jump ship to someone who can let me watch my movies.

  • by DukerMac,

    DukerMac DukerMac Nov 28, 2014 12:31 PM in response to Nky1234
    Level 1 (0 points)
    Nov 28, 2014 12:31 PM in response to Nky1234

    If you check your Icloud settings on the ATV (2nd&3rd), there is a switch for turning off a preference for Icloud streaming or not.

    If you download to your computer, and can use airplay to your TV it may work if you turn off the cloud streaming for "purchased" content.

    Workaround, but NOT a permanent solution.  I've been with Apple since before 1991.  VERY disappointed for the first time!!!!

  • by DukerMac,

    DukerMac DukerMac Nov 28, 2014 12:32 PM in response to brekster03
    Level 1 (0 points)
    Nov 28, 2014 12:32 PM in response to brekster03

    I've tried that many times, with no success.

  • by eDeniska,

    eDeniska eDeniska Nov 28, 2014 12:34 PM in response to Moakle
    Level 1 (0 points)
    Nov 28, 2014 12:34 PM in response to Moakle

    The same issue in Russia. Started in a day or two (several days before I was able to rent and view a movie).


    Reboot, reset and restore - no luck.

     

    BTW, switching AirPlay setting on AppleTV does not help either. I can play movies on Mac, iPhone, iPad, but cannot even stream them to AppleTV if they're not downloaded.

    According to forum, there are several replies from Apple reps that issue is acknowledged, however, http://www.apple.com/support/systemstatus/ does not show any issues.

  • by Captin'merica,

    Captin'merica Captin'merica Nov 28, 2014 12:35 PM in response to riverroch
    Level 1 (0 points)
    Nov 28, 2014 12:35 PM in response to riverroch

    Ditto for me!

  • by joepineapple,

    joepineapple joepineapple Nov 28, 2014 12:42 PM in response to Nky1234
    Level 1 (0 points)
    Nov 28, 2014 12:42 PM in response to Nky1234

    Add me to the list. 3 x ATV3s none are working when I want to stream purchases from iCloud - for last 5 days. Restarted the router, devices etc etc etc still not working... I also get the error message at the 'authorizing' stage.. I havent changed anything recently (except the recent update!) and everything is set up as standard/always. As everyone else, everything else works except streaming from itunes..... Hurry up and fix it Apple, looks like this exponential growth of disgruntled customers can't be a coincidence! 

  • by wrf3,

    wrf3 wrf3 Nov 28, 2014 12:45 PM in response to Moakle
    Level 1 (0 points)
    Nov 28, 2014 12:45 PM in response to Moakle

    After several hours of down time, my ATV just started playing content.

  • by SWE_Jonas,

    SWE_Jonas SWE_Jonas Nov 28, 2014 12:53 PM in response to Moakle
    Level 1 (0 points)
    Nov 28, 2014 12:53 PM in response to Moakle

    I've tried to reset and update it three times. It still does not work. The connectivity to iTunes is not working properly.

  • by pete319,

    pete319 pete319 Nov 28, 2014 12:55 PM in response to wrf3
    Level 1 (0 points)
    Nov 28, 2014 12:55 PM in response to wrf3

    All working again tho not sure if it was my fix or if apple did something. I did the following:

     

    1. Logged out of iTunes account on apple tv
    2. Unplugged mains lead and HDMI lead
    3. Went away, had a cup of green tea with mint.
    4. watched about an hour of tv on my sky planner
    5. plugged in mains lead and HDMI
    6. logged in to iTunes again on apple tv

     

    Success!!!! hope its sorted for everyone else soon.

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