Moakle
Level 1 (9 points)
Desktops

Q: itunes is currently unavailable

My Apple TV 3 has been playing up for a few days, possibly since the latest update - not sure.

 

Basically, i can no longer play any purchased TV/movies or iTunes Match music via the Apple TV (still fine via my other Apple devices - Mac, iPad 2, iPhone 4S) and the following message appears, accompanied with a black screen and yellow triangle "iTunes is currently unavailable. Try again later."

 

I've searched the forms boards and found a bunch of possible solutions that haven't worked: reset and/or restart Apple TV, Sign out and back in to iTunes on both the Apple TV and my Mac, switched Dolby Digital from Auto, On and Off - nothing has worked.

 

Could this be an Apple server authentication issue? On purchased movies and TV, it's at the authentication stage that things seem to stop.

 

Any help/advice would be hugely appreciated. Right now, iTunes Match and Apple TV aren't doing the job I paid for.

Posted on Nov 21, 2014 3:33 AM

by AmIStillaBeliever?,Solvedanswer
AmIStillaBeliever? AmIStillaBeliever?
Level 1 (10 points)
A:

Hey Whizzo

 

This may help:

 

1 Go to Settings/Airplay

2 Check option "Play from iTunes in the Cloud". Switch from Auto to Off

 

You should now be able to stream iTunes purchased music and iTunes Match music from your iPad to Apple TV as a fix until Apple find a solution to the Apple TV issue. With the iTunes in the Cloud option switchex to Auto, your iPad will hand over responsibility for fetching music from the cloud to your Apple TV. So you're back to the same situation as asking Apple TV yourself to play the song.

Posted on Nov 26, 2014 1:43 AM

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Moakle

Q: itunes is currently unavailable

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  • by halpey1,

    halpey1 halpey1 Nov 23, 2014 9:49 AM in response to Moakle
    Level 1 (0 points)
    Nov 23, 2014 9:49 AM in response to Moakle

    SO - I was having this issue a lot.  FINALLY it got so bad, NOTHING would load.  Nothing.  As soon as it got to Authorizing, it would bomb out with this error message.  Ii was able to fix it by:

     

    1. Going into Settings

    2. Select your AppleID

    3. Logout

    4. Log back in and reenter password

     

    THIS WORKED for me after many days of the issue.  There was nothing wrong with my ID, but I think it was getting caught up with the authorization for some reason.  I hope this works for you! 

  • by mcameau,

    mcameau mcameau Nov 23, 2014 9:51 AM in response to halpey1
    Level 1 (0 points)
    Nov 23, 2014 9:51 AM in response to halpey1

    Just reached someone at Apple. Said it was a known issue and they are working on it.

  • by idlem1nd,

    idlem1nd idlem1nd Nov 23, 2014 9:58 AM in response to Moakle
    Level 1 (0 points)
    Nov 23, 2014 9:58 AM in response to Moakle

    Same problem here in London, UK. Trying to watch any purchased content bombs out at the authorising stage with the iTunes Store unavailable message. I've tried logging out/in, restarting all my devices and even done a factory restore. Still doesn't work!

     

    Very frustrating.

  • by Wintherz,

    Wintherz Wintherz Nov 23, 2014 11:13 AM in response to mcameau
    Level 1 (5 points)
    Nov 23, 2014 11:13 AM in response to mcameau

    this sounds promising at least..

  • by 12nick123454321,

    12nick123454321 12nick123454321 Nov 23, 2014 11:45 AM in response to Moakle
    Level 1 (0 points)
    Nov 23, 2014 11:45 AM in response to Moakle

    I am having the same iTunes unavailable. Try again later message.

     

    What does work is Netflix and Hulu just not already bought iTunes movies.

     

    I have reset and entered all my account info without success. This is happening the three Apple TV boxes I have in Birmingham, AL.

  • by Tiffanygt,

    Tiffanygt Tiffanygt Nov 23, 2014 1:24 PM in response to Moakle
    Level 1 (5 points)
    Nov 23, 2014 1:24 PM in response to Moakle

    Just called apple, they are currently fixing this problem, majority of Apple TV is down, including mine

  • by Moakle,

    Moakle Moakle Nov 23, 2014 1:40 PM in response to Moakle
    Level 1 (9 points)
    Desktops
    Nov 23, 2014 1:40 PM in response to Moakle

    So, it seems that the problem does indeed lie with Apple, then.

     

    Not entirely surprised. I, like many others, had an issue with Netflix refusing to play via the Apple TV earlier this year that was only fixed by an Apple TV update. Looks like we'd all be best holding fire on any network restores/resets for the time being. Fingers crossed we won't have to wait too long for a fix (it took 2 months for Apple to fix the Netflix problem, having denied it was anything to do with them for weeks!)

  • by DM_Mute_101,

    DM_Mute_101 DM_Mute_101 Nov 23, 2014 3:23 PM in response to Moakle
    Level 1 (0 points)
    Nov 23, 2014 3:23 PM in response to Moakle

    Same problem in Az. Sounds like its everywhere. They need to fix this fast or will be losing a lot of customers.

  • by jared.martin,

    jared.martin jared.martin Nov 23, 2014 5:36 PM in response to Moakle
    Level 1 (0 points)
    Nov 23, 2014 5:36 PM in response to Moakle

    Same issues here as well. 2 ATVs get to the point of authorizing and then "iTunes is currently unavailable. Try again later." -- located in California

  • by Aknotious,

    Aknotious Aknotious Nov 23, 2014 7:53 PM in response to Winston Churchill
    Level 1 (0 points)
    Nov 23, 2014 7:53 PM in response to Winston Churchill

    I tried Winston Chruchills fix of a HARD reboot of my entire system:

     

    1. Shut down EVERYTHING (AppleTV, iMac, router).

    2. Unplugged EVERYTHING from the AppleTV (power, ethernet, HDMI)

    3. Unplugged router

    4. Grabbed a cup of coffee for 2 minutes

    5. Powered on the router

    6. Plugged everything back into AppleTV

    7. Turned on iMac

    8. Opened iTunes on iMac

     

    This sequence fixed it for the short term, but it seems I'm having to do this every time I want to navigate my iTunes library on the AppleTV. Very frustrating. I'm having flashbacks to owning a PC running Windows; so far the iOS 8 update has killed my iPad, my iPhone and my AppleTV. Windows ME anyone?

  • by kyla4u,

    kyla4u kyla4u Nov 24, 2014 5:23 AM in response to Moakle
    Level 1 (0 points)
    Nov 24, 2014 5:23 AM in response to Moakle

    Currently in the UK trying to use my US account - getting same issue on my ATV - "Itunes is currently unavailable". I have no problems accessing content on my Ipad or MacBook. Tried using Airplay from Ipad to ATV but did not work - "Itunes is currently unavailable". My husband's UK Itunes account works just fine on ATV. Frustrating!!!!

     

    Hope they fix this soon!

  • by Rahoo,

    Rahoo Rahoo Nov 24, 2014 5:44 AM in response to Moakle
    Level 1 (0 points)
    Nov 24, 2014 5:44 AM in response to Moakle

    Same problem. Apple has known about this for some time but they have not made any comments on what they intend to do about it. Very disappointing.

  • by Moakle,

    Moakle Moakle Nov 24, 2014 1:46 PM in response to Rahoo
    Level 1 (9 points)
    Desktops
    Nov 24, 2014 1:46 PM in response to Rahoo

    As I wrote earlier, it took Apple two months to solve a problem with Apple TV playing Netflix content earlier this year so we may have to sit tight on this one for a while.

  • by sodrock,

    sodrock sodrock Nov 24, 2014 1:52 PM in response to Moakle
    Level 1 (0 points)
    Nov 24, 2014 1:52 PM in response to Moakle

    Well we have to remember, in fairness, Apple TV is just a "hobby"  for Apple  

  • by Johnkenn22,

    Johnkenn22 Johnkenn22 Nov 24, 2014 2:09 PM in response to Moakle
    Level 1 (0 points)
    Nov 24, 2014 2:09 PM in response to Moakle

    Having exact same problem. Been on the phone with Apple twice...they say it's their issue...but it's been going on for 3 days now. Annoying.

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