Moakle
Level 1 (9 points)
Desktops

Q: itunes is currently unavailable

My Apple TV 3 has been playing up for a few days, possibly since the latest update - not sure.

 

Basically, i can no longer play any purchased TV/movies or iTunes Match music via the Apple TV (still fine via my other Apple devices - Mac, iPad 2, iPhone 4S) and the following message appears, accompanied with a black screen and yellow triangle "iTunes is currently unavailable. Try again later."

 

I've searched the forms boards and found a bunch of possible solutions that haven't worked: reset and/or restart Apple TV, Sign out and back in to iTunes on both the Apple TV and my Mac, switched Dolby Digital from Auto, On and Off - nothing has worked.

 

Could this be an Apple server authentication issue? On purchased movies and TV, it's at the authentication stage that things seem to stop.

 

Any help/advice would be hugely appreciated. Right now, iTunes Match and Apple TV aren't doing the job I paid for.

Posted on Nov 21, 2014 3:33 AM

by AmIStillaBeliever?,Solvedanswer
AmIStillaBeliever? AmIStillaBeliever?
Level 1 (10 points)
A:

Hey Whizzo

 

This may help:

 

1 Go to Settings/Airplay

2 Check option "Play from iTunes in the Cloud". Switch from Auto to Off

 

You should now be able to stream iTunes purchased music and iTunes Match music from your iPad to Apple TV as a fix until Apple find a solution to the Apple TV issue. With the iTunes in the Cloud option switchex to Auto, your iPad will hand over responsibility for fetching music from the cloud to your Apple TV. So you're back to the same situation as asking Apple TV yourself to play the song.

Posted on Nov 26, 2014 1:43 AM

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Moakle

Q: itunes is currently unavailable

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  • by Chipmunksdad,

    Chipmunksdad Chipmunksdad Nov 25, 2014 8:27 AM in response to Becjr
    Level 1 (0 points)
    Nov 25, 2014 8:27 AM in response to Becjr

    Interesting on the Family Share thing.   Mine started after an update on Saturday morning so I don't know if it was that or the Family Share.  I did remove the Family Share on Sunday and did a full reset on the AppleTV to see if that was the issue and it didn't clear it.  Maybe its a combination of the two.  Definitely an authorization issue.

  • by Skyyton3,

    Skyyton3 Skyyton3 Nov 25, 2014 8:19 AM in response to Moakle
    Level 1 (0 points)
    Nov 25, 2014 8:19 AM in response to Moakle

    Same problem here.  We have 2 Apple TVs and cannot stream from either one. 

  • by Ms.Taylor,

    Ms.Taylor Ms.Taylor Nov 25, 2014 8:31 AM in response to Moakle
    Level 1 (0 points)
    Nov 25, 2014 8:31 AM in response to Moakle

    I just purchased my new Apple TV and installed it this morning.  Disappointed to learn that this is happening.  Return is in order.

  • by d_a_n1979,

    d_a_n1979 d_a_n1979 Nov 25, 2014 9:01 AM in response to Ms.Taylor
    Level 1 (14 points)
    Nov 25, 2014 9:01 AM in response to Ms.Taylor

    There's no point in returning it; you'll not make things work any better that way

     

    It's an unfortunate glitch that we're all suffering from; just need patience and wait for Apple to resolve it!

  • by DukerMac,

    DukerMac DukerMac Nov 25, 2014 9:39 AM in response to d_a_n1979
    Level 1 (0 points)
    Nov 25, 2014 9:39 AM in response to d_a_n1979

    I've had mine for years, but if everyone showed up at an Apple Store to return them, you might at least get an explanation and maybe they might devote a little more effort into fixing it.

  • by mart30lon,

    mart30lon mart30lon Nov 25, 2014 10:11 AM in response to Johnkenn22
    Level 1 (0 points)
    Nov 25, 2014 10:11 AM in response to Johnkenn22

    Same issue here in UK, plus when you do eventually get to watch your legally purchased movies the streaming is snails pace. Saying 1hr before I can start watching anything! Amazing attitude from these companies... You are literally better off getting illegal downloads! They work!!! Apple already rip us off here in the UK with their weird pound for dollar exchange rate! Getting pretty sick of being taken for a fool.

  • by diheor,

    diheor diheor Nov 25, 2014 10:23 AM in response to Moakle
    Level 1 (0 points)
    Nov 25, 2014 10:23 AM in response to Moakle

    Same problem here in Denmark. I can see and browse iTunes Match library but "iTunes is currently unavailable; please try later" appears when trying to play music. In addition to this my ATV has been lagging a lot lately when streaming music via ipod/ipad/macbook (no wifi problem or bandwidth issues). I suspect a general software problem...

  • by Becjr,

    Becjr Becjr Nov 25, 2014 11:14 AM in response to diheor
    Level 1 (0 points)
    Nov 25, 2014 11:14 AM in response to diheor

    Yeah, this widespread of an problem must go beyond localized networking issues.

    The thing that makes me sad about this is that Apple has, per the norm, opted to not notify users of any issues.  I know they must be aware of this problem.  A simple, "We know there is a problem and we're working on a hot-fix solution" would go a lot farther than Apple's infamous [dead air].

    We've all but cut the cord here and our Apple TV is our primary outlet for movies and TV shows...  I guess we needed a vacation from watching too much television and Uncle Apple is here to save the day!

     

    Such is [my] life I suppose.

  • by Theneffe,

    Theneffe Theneffe Nov 25, 2014 11:35 AM in response to Becjr
    Level 1 (0 points)
    Nov 25, 2014 11:35 AM in response to Becjr

    Same problem over here (Germany).

    Strangely enough, if I use another apple ID on the exact same ATV, it works just fine!!!

    Its really frustrating !!

  • by Clinicalfinish,

    Clinicalfinish Clinicalfinish Nov 25, 2014 11:37 AM in response to Moakle
    Level 1 (0 points)
    Nov 25, 2014 11:37 AM in response to Moakle

    Just for a laugh, I'm going to go into my local Apple Store tomorrow and ask them to demo Apple TV for me, specifically streaming from cloud. Will let you know what they say!

  • by kyla4u,

    kyla4u kyla4u Nov 25, 2014 2:52 PM in response to Theneffe
    Level 1 (0 points)
    Nov 25, 2014 2:52 PM in response to Theneffe

    We too had a similar experience. My ITunes account will not play any Itunes content on Apple TV, but my husband's account seems to be working just fine.

     

    All I know is my family is not buying ANYTHING from Itunes until they fix this problem. We are not paying for movies or TV shows that we can't watch.

  • by cheerorosario,

    cheerorosario cheerorosario Nov 25, 2014 2:58 PM in response to kyla4u
    Level 1 (0 points)
    Nov 25, 2014 2:58 PM in response to kyla4u

    I too have been having the issue since last week and cannot access any itunes purchases (music, movies) unless via the laptop and/or iPad.  I cannot even airplay my content from these to the TV via Apple TV.  So this is very frustrating.  Have 3 ATVs and while having some connectivity issues over the years, this has been the WORST.  I would not recommend these to anyone right now, which is a big shame. 

  • by evanfrombellbrook,

    evanfrombellbrook evanfrombellbrook Nov 25, 2014 3:02 PM in response to Moakle
    Level 1 (0 points)
    Nov 25, 2014 3:02 PM in response to Moakle

    I too haven't been able to stream my paid content thru appleTV for the better part of a week. Tried three different networks and still the same results. I've been using appleTV for all of my TV viewing but no more. Went and signed up for Time Warner cable again after  2 year break. At least I can get a real person to acknowledge and fix the problem.

  • by mart30lon,

    mart30lon mart30lon Nov 25, 2014 3:14 PM in response to evanfrombellbrook
    Level 1 (0 points)
    Nov 25, 2014 3:14 PM in response to evanfrombellbrook

    Oh dear another infamous Apple own goal where they remain.... Silent...

  • by mart30lon,

    mart30lon mart30lon Nov 25, 2014 3:15 PM in response to mart30lon
    Level 1 (0 points)
    Nov 25, 2014 3:15 PM in response to mart30lon

    Nothing to see here... Move along... Move along...

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