My old email adress linked to iCloud, does not longer exist

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My old email adress linked to iCloud, does not longer exist

I want to reinstall the whole content and settings in my iPad mini 2. But the thing is that when I connected my Apple ID to iCloud I used my old email adress, before I changed to a new email adress now connected to Apple and iCloud. So the not longer existing email is on my iPad and I can't change it, I know my password I used on the Apple ID I used with my old email adress, but because my email adress is no longer in Apples systems or existing, I can't change my iCloud account on my iPad that is really frustrating. I have tried to connect to iTunes, iForgot etc. But everywhere I have tried (also in Electronic Stores selling Apple products) does not know what to do, and I can't turn off either "find my iPad" or delete the whole content because of the security. Can someone please help me, what to do. I really need help. 😢

iPad Mini, iOS 8.1

Posted on Nov 21, 2014 5:57 AM

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Answer 1

Nov 21, 2014 6:10 AM in response to lisachr08

It doesn't matter if your Apple ID Account is "labeled" by an old e-mail,address, as that "Apple ID" is just a "name" for your account. You can sign in to your Apple ID account using that same "name" (called your "Apple ID) even if that name is no longer a working and valid e-mail address. So just sign into your Apple ID, use your password and then update the information for your account to get a new "notification e-mail address" entered into your account. SO, this new e-mail notification address can be any other e-mail address you are using, and you still keep your Apple ID "name" or "label" which may be a non-working address ... that's okay.

Here are some Apple Support documents that might help also ...

Apple ID Support

http://www.apple.com/support/appleid/

Apple ID: Changing your Password

http://support.apple.com/kb/ht5624

Find Your Apple ID

https://iforgot.apple.com/appleid

Reset Your Apple ID Password

https://iforgot.apple.com/password/verify/appleid

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Answer 2

Nov 21, 2014 6:18 AM in response to lisachr08

lisachr08 wrote:

I can't turn off either "find my iPad" or delete the whole content because of the security.

Here are some Apple Support documents on the Activation Lock ...

Find My iPhone, iPad, iPod a Touch or Mac

https://www.apple.com/support/icloud/find-my-device/

Find My iPhone Activation Lock

http://support.apple.com/kb/HT5818

Find My iPhone Activation Lock: Removing a Device from a Previous Owner's Account

http://support.apple.com/kb/ts4515

Apple release Tool to check the Activation Lock Status of iOS Devices

http://www.idownloadblog.com/2014/10/01/activation-lock-status-check/

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Answer 3

Demo

Level 10

166,494 points

Nov 21, 2014 6:26 AM in response to lisachr08

lisachr08 wrote:

I know my password I used on the Apple ID I used with my old email adress, but because my email adress is no longer in Apples systems or existing, 😢

Did you try siging into your old ID and use the old password for iCloud?

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Answer 4

Aug 22, 2015 5:12 PM in response to lisachr08

I am having a similar problem--maybe worse. I have an old email/id apple iCloud account on an iPad mini that I can't delete because the email is totally defunct and I cannot remember the password.

I have a newer iCloud account that I use for everything and have no problem with it, except that I cannot use it on my iPad mini because it keeps asking me for the old account's password. I have read through the boards and am stuck!

So, defunct email and forgotten password and I don't care if I have to reset the entire mini as long as it wipes out the old iCloud account. I haven't used the mini for a while so it doesn't have anything that can't be synced.

HELP- please. Soo frustrating to realize mistakes in hindsight! Thanks, Alison

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