BT mail authentication problems.

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Level 4

1,185 points

BT mail authentication problems.

I have been trying to get a friend's BT mail to send successfully. The BT helpline had got them to change passwords numerous times, but this seems to have just made for multiple password entries in the Keychain. After deleting all BT Keychain entries and re-installing BTinternet.com in the Mail app several times, it still refused to send.

The Apple System Preferences insists that the old BT/Yahoo mail, be installed, in spite of BT's saying it has been moved to their new system.

Then there is the problem of SSL, to enable or not. With this too, Apple seem to have diverged from the BT stated methodology. I suspect that the recent hacking of SSL may have something to do with this...

On noting that iCloud uses a Token system, I tried changing the authentication methods to TLS and other keys in the drop down list. The mail that had been stuck in the Outbox, suddenly went, so I am not touching it more, as playing with somebody else's computer is quite stressful at the best of times...

Here are some screen shots of the settings. Perhaps Apple will get round to telling BT how to set things up to their liking, and vice versa. I would dearly like to know too.

Incoming IMAP Server

Outgoing SMTP Server

Outgoing SMTP Server (Advanced)

Posted on Nov 21, 2014 12:02 PM

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Answer 1

putnik Author

Level 4

1,185 points

Nov 25, 2014 2:59 AM in response to Linc Davis

Sorry for the delay in replying. The Apple Support article is fine and good as far as it goes, but there is something else amiss with the BT system. I hear tell, for example, that it does not like "Push" notifications on iDevices and will lockout, on the assumption that more than one user is logged in to the system.

The BT mail has now reverted to not sending at all. Although, the fact is that the outbox only finally emptied when I entered these settings.

Something else going on is, that the iCloud account's outgoing server entry keeps reverting to "None" and needs re-entering.

I wonder if using the BTinternet email address as the AppleID is causing confusion? It seems that it is not possible to change this once the account is set up, the "Edit" command in https://appleid.apple.com has gone AWOL.

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