User profile for user: 210095
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when I try to install yosemite, it says "an error has occurred while preparing the installation. Please open the application again."

I currently have Mavericks Version 10.9.5. I have a 1.8 GHz Intel Core i5. My total storage is 250.14. I have an 8 gigabyte memory. I have done everything

When I try to use the Install OSX Yosemite, it says, "an error occurred while preparing the installation. Please open the application again."

I have gone to many websites, and have reset the PRAM, tried to change the date, but it was correct.

MacBook Air, OS X Mavericks (10.9.5)

Posted on Nov 21, 2014 4:11 PM

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,709 points

Posted on Nov 21, 2014 4:46 PM

Did you check that the year was correct, as well as the month and day?

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,709 points

Nov 21, 2014 6:32 PM in response to 210095

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Select

/var/log ▹ install.log

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen. The contents of the log will appear on the right. Each log message begins with a timestamp. Select the messages from the time of the last installation or update attempt. If you're not sure when that was, click the Clear Display button in the toolbar of the Console window and then try the installation again. Select the new messages that appear. Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

☞ If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.

☞ When posting a log extract, be selective. Don't post more than is requested.

☞ Please don't indiscriminately dump thousands of lines from the log into this discussion.

☞ Please don't post screenshots of log messages—post the text.

☞ Some private information, such as your name, may appear in the log. Anonymize before posting. You may need to use a text editor with search and replace, such as TextEdit.

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User profile for user: 210095
210095 Author
User level: Level 1
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Nov 21, 2014 7:00 PM in response to Linc Davis

ov 22 10:38:30 Anonymous InstallAssistant[1800]: Linking self-contained dmg into mutable product

Nov 22 10:38:30 Anonymous InstallAssistant[1800]: link failed: 13 (Permission denied)

Nov 22 10:38:30 Anonymous InstallAssistant[1800]: Opening /Applications/Install OS X Yosemite.app/Contents/SharedSupport/InstallESD.dmg

Nov 22 10:38:32 Anonymous InstallAssistant[1800]: Extracting boot files from /Volumes/OS X Install ESD/BaseSystem.dmg

Nov 22 10:38:33 Anonymous InstallAssistant[1800]: Extracting Boot Bits from Inner DMG:

Nov 22 10:38:33 Anonymous InstallAssistant[1800]: Failed to delete existing kernelcache: Error Domain=NSCocoaErrorDomain Code=513 "“kernelcache” couldn’t be removed because you don’t have permission to access it." UserInfo=0x608000671280 {NSFilePath=/OS X Install Data/kernelcache, NSUserStringVariant=(

Remove

), NSUnderlyingError=0x60800004a110 "The operation couldn’t be completed. Permission denied"}

Nov 22 10:38:33 Anonymous InstallAssistant[1800]: Ejecting disk images

Nov 22 10:38:41 Anonymous InstallAssistant[1800]: Failed to remove mutable product /OS X Install Data

Nov 22 10:41:37 Anonymous InstallAssistant[2252]: @(#)PROGRAM:Install PROJECT:Install-846

Nov 22 10:41:37 Anonymous InstallAssistant[2252]: @(#)PROGRAM:IA PROJECT:InstallAssistant-532

Nov 22 10:41:37 Anonymous InstallAssistant[2252]: Hardware: MacBookAir5,2 @ 1.80 GHz (x 4), 8192 MB RAM

Nov 22 10:41:37 Anonymous InstallAssistant[2252]: Running OS Build: Mac OS X 10.9.5 (13F34)

Nov 22 10:41:37 Anonymous InstallAssistant[2252]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin

Nov 22 10:41:37 Anonymous InstallAssistant[2252]: Env: TMPDIR=/var/folders/h5/fj7f4yjd2vbbz2qdf_3v1pcc0000gp/T/

Nov 22 10:41:37 Anonymous InstallAssistant[2252]: Env: SHELL=/bin/bash

Nov 22 10:41:37 Anonymous InstallAssistant[2252]: Env: HOME=/Users/s210095

Nov 22 10:41:37 Anonymous InstallAssistant[2252]: Env: USER=s210095

Nov 22 10:41:37 Anonymous InstallAssistant[2252]: Env: LOGNAME=s210095

Nov 22 10:41:37 Anonymous InstallAssistant[2252]: Env: SSH_AUTH_SOCK=/tmp/launch-Yb3V5E/Listeners

Nov 22 10:41:37 Anonymous InstallAssistant[2252]: Env: Apple_PubSub_Socket_Render=/tmp/launch-sqyXdH/Render

Nov 22 10:41:37 Anonymous InstallAssistant[2252]: Env: __CF_USER_TEXT_ENCODING=0x1F6:0:0

Nov 22 10:41:37 Anonymous InstallAssistant[2252]: Env: __CHECKFIX1436934=1

Nov 22 10:41:38 Anonymous InstallAssistant[2252]: Using distribution archive from /Applications/Install OS X Yosemite.app/Contents/SharedSupport/OSInstall.mpkg

Nov 22 10:41:40 Anonymous InstallAssistant[2252]: Configuring products from SharedSupport folder

Nov 22 10:41:40 Anonymous InstallAssistant[2252]: Install is double-dmg. Not adding chunklist to download list.

Nov 22 10:41:40 Anonymous InstallAssistant[2252]: Using product <OSInstallDVDProduct> based on media at /Applications/Install OS X Yosemite.app/Contents/SharedSupport at distance 5

Nov 22 10:41:40 Anonymous InstallAssistant[2252]: Using product <OSInstallESDProduct> based on distribution at /Applications/Install OS X Yosemite.app/Contents/SharedSupport/OSInstall.mpkg at distance 5

Nov 22 10:41:40 Anonymous InstallAssistant[2252]: Checking Software Update catalog URL http://swscan.apple.com:80/content/catalogs/others/index-10.9-mountainlion-lion- snowleopard-leopard.merged-1.sucatalog

Nov 22 10:41:40 Anonymous InstallAssistant[2252]: No available package ref for compatibility update. Ignoring.

Nov 22 10:41:44 Anonymous InstallAssistant[2252]: Using product <OSSoftwareUpdateCatalogProduct> from product keys (null) at distance 25

Nov 22 10:41:48 Anonymous InstallAssistant[2252]: LSExceptions [0x6080000a6120] unloaded

Nov 22 10:41:54 Anonymous InstallAssistant[2252]: IATool launched

Nov 22 10:41:54 Anonymous InstallAssistant[2252]: Connected to IATool 274900

Nov 22 10:41:55 Anonymous InstallAssistant[2252]: No available package ref for compatibility update. Ignoring.

Nov 22 10:41:55 Anonymous InstallAssistantTool[2282]: GetModel: model = MacBookAir; major rev = 5; minor rev = 2

Nov 22 10:41:55 Anonymous InstallAssistantTool[2282]: Machine appears to be AR capable

Nov 22 10:41:55 Anonymous InstallAssistantTool[2282]: Not an FDE volume, won't stash FDE

Nov 22 10:41:56 Anonymous InstallAssistantTool[2282]: Staged principal user cookie to /var/db

Nov 22 10:41:56 Anonymous InstallAssistant[2252]: Preventing machine sleep.

Nov 22 10:41:56 Anonymous InstallAssistant[2252]: Using product IA_PKSecureNetEnabledProduct <file:///OS%20X%20Install%20Data/> at distance 5

Nov 22 10:41:56 Anonymous InstallAssistant[2252]: Using mutable product path: /OS X Install Data

Nov 22 10:41:56 Anonymous InstallAssistant[2252]: No available package ref for compatibility update. Ignoring.

Nov 22 10:41:56 --- last message repeated 2 times ---

Nov 22 10:41:56 Anonymous InstallAssistant[2252]: Retrieving 0 packages (0.000 GB)

Nov 22 10:41:56 Anonymous InstallAssistant[2252]: Verifying InstallMacOSX.pkg/InstallESD.dmg

Nov 22 10:42:14 Anonymous InstallAssistant[2252]: Finished operation queue

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,709 points

Nov 21, 2014 7:32 PM in response to 210095

From the menu bar, select

 ▹ About This Mac

Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,709 points

Nov 21, 2014 10:29 PM in response to 210095

While booted from the flash drive, launch Disk Utility, select the startup volume ("Macintosh HD," unless you gave it a different name), and run Repair Disk (not Repair Permissions.) If any problems are found, repeat. Then restart as usual.

If you don't already have a current backup, you must back up your data before you take the above step. You may be able to back up, even if the system isn't fully functional. Ask if you need guidance.

Directory corruption in a MacOS journaled volume is always the result of a drive malfunction. It's not caused by power failures, system crashes, or anything else. You might choose to tolerate such a malfunction once in the life of a drive. If it's repeated, the drive must be replaced, or there is some other hardware fault that needs to be corrected. Ignoring repeated directory errors will result in data loss.

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when I try to install yosemite, it says "an error has occurred while preparing the installation. Please open the application again."

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