DebiSuzi

Q: iphone stuck in infinite setup loop

My iphone is stuck in an infinite setup loop. Have reset phone a lot of times and it lets me set up all info. I get home screen for less than 2 seconds and the set up screen pops back up. Randomly the voice over will come on and the tripple tap to enter from kep pad/board comes on or goes off. HELP!

iPhone 4S, iOS 8

Posted on Nov 22, 2014 8:46 AM

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Q: iphone stuck in infinite setup loop

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  • by bobby_d,

     bobby_d bobby_d Nov 24, 2014 2:50 PM in response to DebiSuzi
    Level 3 (770 points)
    Nov 24, 2014 2:50 PM in response to DebiSuzi

    Hello DebiSuzi,

     

    Not being able to use your device can certainly be frustrating. From what I can gather, it sounds like you're having issues restarting your device. After reviewing your post, I have located an article that can help in this situation. You may want to consider restoring your device to factory settings. After this is complete, I would recommend restoring your data from any potential backups you may have:


    If you can't update or restore your iPhone, iPad, or iPod touch

     

    Use recovery mode

    You might need to use recovery mode to restore your device in these cases:

    • iTunes doesn't recognize your device or says it's in recovery mode.
    • You see the Apple logo onscreen for several minutes with no progress bar.
    • You see the Connect to iTunes screen.

    Learn what to do if you see the progress bar onscreen for several minutes.

    To put your device into recovery mode, follow these steps:

    1. Turn off your device and leave it off.
    2. Plug in your device's USB cable to a computer with iTunes. 
    3. Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
      Screenshot showing the Connect to iTunes screen on iOS.
    4. When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again. 

    When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.

    iTunes dialog: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."

    Use iTunes to restore your deviceRestoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.

    Get more help

    Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.

    If you put your device into recovery mode by mistake, restart it. Or you can wait 15 minutes and your device will exit recovery mode by itself.

     

    Thank you for contributing to Apple Support Communities.

     

    Cheers,
    BobbyD