tommytomx

Q: 6 + Grey Bar at top of screen, screen un-responsive

Two weeks ago I noticed that a small grey flickering bar would appear at the top of my screen when unlocking my phone. Sometimes it would just go away and other times it would linger and my screen either: would not accept any touches, or the touches would register incorrectly and open un-wanted apps or type wrong things.

 

Took it to the Apple store last Saturday, Genius's looked at it and saw the issue, did a screen replacement. It is now one week later and the issue just re-surfaced. I am about to do a full restore on the phone to see if that helps.

 

Anyone else with this issue???? I will post an update after the restore. None of the people at my store had seen this issue before.

 

Thanks

 

-Tom

Posted on Nov 22, 2014 10:22 AM

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Q: 6 + Grey Bar at top of screen, screen un-responsive

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  • by tommytomx,

    tommytomx tommytomx Nov 22, 2014 5:11 PM in response to tommytomx
    Level 1 (15 points)
    Nov 22, 2014 5:11 PM in response to tommytomx

    Worked good for a few hours after the restore, but has appeared again.

     

    Guess i should get another genius appointment?

  • by jmfronsee,

    jmfronsee jmfronsee Mar 11, 2015 7:01 PM in response to tommytomx
    Level 1 (0 points)
    Mar 11, 2015 7:01 PM in response to tommytomx

    Tommy! are you around still?  Did the genius help you out at all?  Or did you find out what your problem is?  My iphone6 + started this today - it has pretty much become a paper weight...   Let me know. thanks

  • by ArisaemaDracontium,

    ArisaemaDracontium ArisaemaDracontium Mar 17, 2015 11:33 AM in response to tommytomx
    Level 1 (0 points)
    Mar 17, 2015 11:33 AM in response to tommytomx

    I'm having the exact same problem. Did either of you ever get any resolution?

  • by jmfronsee,

    jmfronsee jmfronsee Mar 17, 2015 11:42 AM in response to ArisaemaDracontium
    Level 1 (0 points)
    Mar 17, 2015 11:42 AM in response to ArisaemaDracontium

    If doing the full reset/restore does not work for you - then it is definitely hardware related and you will need to take it into the Nerd Patrol or whatever it is called at Apple. I pretty much got the guy to admit that the iphone6's are not as durable as the older iphones.  This fact is quite obvious. I dropped my iPhone4 MANY times, the screen was pretty much shattered at the end but the phone still worked. I dropped my 6 Plus like twice - it did put the smallest crack in the screen, but renders the phone useless, that is no good...  Luckily he didnt notice the crack and first and I got a full replacement for free (since installing a new screen did NOT fix the issue either). so if you dont have any cracks, just go get a new one under warranty - but they will try screen replacement first.  Then get a heavy duty case  like i did haha.

  • by ArisaemaDracontium,

    ArisaemaDracontium ArisaemaDracontium Mar 17, 2015 12:06 PM in response to jmfronsee
    Level 1 (0 points)
    Mar 17, 2015 12:06 PM in response to jmfronsee

    Yeah, I noticed my problem got worse when I took my case on it, the force on the frame caused the flickering bar. Looking more closely at my phone, look like its bent, right between the volume buttons. #BendGate

  • by jmfronsee,

    jmfronsee jmfronsee Mar 17, 2015 3:27 PM in response to ArisaemaDracontium
    Level 1 (0 points)
    Mar 17, 2015 3:27 PM in response to ArisaemaDracontium

    IF APPLE READS THIS (which they probably dont):   making a phone thinner is nice and all.  But not at sacrificing quality!  A phone should not break from sitting on it haha.

  • by gentlepete,

    gentlepete gentlepete Aug 13, 2015 1:41 AM in response to tommytomx
    Level 1 (0 points)
    Aug 13, 2015 1:41 AM in response to tommytomx

    Re "Tom"

    Two weeks ago I noticed that a small grey flickering bar would appear at the top of my screen when unlocking my phone. Sometimes it would just go away and other times it would linger and my screen either: would not accept any touches, or the touches would register incorrectly and open un-wanted apps or type wrong things.

     

    Took it to the Apple store last Saturday, Genius's looked at it and saw the issue, did a screen replacement. It is now one week later and the issue just re-surfaced. I am about to do a full restore on the phone to see if that helps.

     

    Anyone else with this issue???? I will post an update after the restore. None of the people at my store had seen this issue before.

     

    Thanks

     

    -Tom

     

     

     

    I AM EXPERIENCING THE SAME PROBLEM. STARTED ON IOS 8.3. I HAVE ERASED IPHONE AND RESTORED IT WITH IOS 8.4.

     

    THE PROBLEM STILL PERSISTS.

     

    PLEASE HELP / ADVISE!

     

     

    -Peter

  • by Seedarnell88,

    Seedarnell88 Seedarnell88 Aug 13, 2015 1:51 PM in response to gentlepete
    Level 1 (0 points)
    Aug 13, 2015 1:51 PM in response to gentlepete

    I've been having the same problem for a couple months. I went to the genius bar and they gave me a new phone..... and a couple of days later it started back up again!!!!!! I've tried restoring, deleting apps, erasing the phone completely, and nothing has stopped this evil grey bar from popping up!!! HELP!!!!!

  • by mweisman13,

    mweisman13 mweisman13 Oct 9, 2015 12:47 PM in response to tommytomx
    Level 1 (0 points)
    Oct 9, 2015 12:47 PM in response to tommytomx

    This happened to me today. Gray Flickering bar at the top of my screen, misread touches, unresponsive touch screen, the whole nine yards. I thought it may be an app i downloaded but once reading this forum I'm almost certain it was not. If anyone has found a definitive answer to this problem short of completely overhauling the phone please share.....

  • by shilajanae,

    shilajanae shilajanae Oct 9, 2015 1:17 PM in response to tommytomx
    Level 1 (25 points)
    Oct 9, 2015 1:17 PM in response to tommytomx

    try restoring and "setting up as new"

  • by seanfromoceanside ,

    seanfromoceanside seanfromoceanside Oct 10, 2015 3:54 PM in response to mweisman13
    Level 1 (0 points)
    Oct 10, 2015 3:54 PM in response to mweisman13

    Same thing just happened to me. I went into the store and they told me that the 6 plus has a screen issue and the phone must be replaced. This is the only fix. Hopefully you are still under warranty, otherwise you will have to pay for a new phone... hope this helps.

  • by seanfromoceanside ,

    seanfromoceanside seanfromoceanside Oct 10, 2015 3:56 PM in response to tommytomx
    Level 1 (0 points)
    Oct 10, 2015 3:56 PM in response to tommytomx

    Same thing just happened to me. I went into the store and they told me that the 6 plus has a screen issue and the phone must be replaced. This is the only fix. Hopefully you are still under warranty, otherwise you will have to pay for a new phone... hope this helps.

  • by tammyfromkingwood,

    tammyfromkingwood tammyfromkingwood Oct 10, 2015 5:15 PM in response to tommytomx
    Level 1 (0 points)
    Oct 10, 2015 5:15 PM in response to tommytomx

    Been having the exact same issue for about 2 weeks now.  Made an appointment with the geniuses and of course the phone worked perfectly the entire day.  Started back with the "glitch" the next day and still making me crazy.  Read a support string that suggested dropping the phone from about 2" onto a flat surface and that works sometimes (ok maybe after several drops) to make the screen responsive.   Otherwise it is useless.  Have another appointment this week to get it exchanged for new while still under warranty.  Wish me luck.

  • by Jolynn315,Helpful

    Jolynn315 Jolynn315 Oct 11, 2015 3:27 PM in response to tommytomx
    Level 1 (5 points)
    Oct 11, 2015 3:27 PM in response to tommytomx

    The phone has been bent and you have to twist the corners to make it work it might not be visible to the naked eye but it's bent and I sent mine in they said its 320$ to fix it

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