You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

6 + Grey Bar at top of screen, screen un-responsive

Two weeks ago I noticed that a small grey flickering bar would appear at the top of my screen when unlocking my phone. Sometimes it would just go away and other times it would linger and my screen either: would not accept any touches, or the touches would register incorrectly and open un-wanted apps or type wrong things.


Took it to the Apple store last Saturday, Genius's looked at it and saw the issue, did a screen replacement. It is now one week later and the issue just re-surfaced. I am about to do a full restore on the phone to see if that helps.


Anyone else with this issue???? I will post an update after the restore. None of the people at my store had seen this issue before.


Thanks


-Tom

Posted on Nov 22, 2014 10:22 AM

Reply
91 replies

Jun 18, 2017 12:43 AM in response to Skootertheshooter

As I hoped to explain in my post on the previous page of this thread, there is now a Multi-Touch Repair Program for iPhone 6 Plus.


Subject to the terms of the program, if your iPhone 6 Plus is exhibiting certain symptoms (which are consistent with those that you have described), is otherwise in working order and the screen is not cracked or broken, Apple will repair your iPhone for a fixed service price (for example, $149 in the US).


Select your country and follow the instructions here:


http://www.apple.com/support/iphone6plus-multitouch/

May 23, 2017 5:41 PM in response to tommytomx

This is late but this problem comes with the touch IC chip. The newer models come without an anchor to the Logic board, and without the metal shield protecting it all that the older models have. The iPhone 7 doesn't have the problem simply because the touch IC chip is in a different location and it more durable. This happens to my phone it is currently useless as anything but a paperweight.

Mar 17, 2015 11:42 AM in response to ArisaemaDracontium

If doing the full reset/restore does not work for you - then it is definitely hardware related and you will need to take it into the Nerd Patrol or whatever it is called at Apple. I pretty much got the guy to admit that the iphone6's are not as durable as the older iphones. This fact is quite obvious. I dropped my iPhone4 MANY times, the screen was pretty much shattered at the end but the phone still worked. I dropped my 6 Plus like twice - it did put the smallest crack in the screen, but renders the phone useless, that is no good... Luckily he didnt notice the crack and first and I got a full replacement for free (since installing a new screen did NOT fix the issue either). so if you dont have any cracks, just go get a new one under warranty - but they will try screen replacement first. Then get a heavy duty case like i did haha.

Aug 13, 2015 1:41 AM in response to tommytomx

Re "Tom"

Two weeks ago I noticed that a small grey flickering bar would appear at the top of my screen when unlocking my phone. Sometimes it would just go away and other times it would linger and my screen either: would not accept any touches, or the touches would register incorrectly and open un-wanted apps or type wrong things.


Took it to the Apple store last Saturday, Genius's looked at it and saw the issue, did a screen replacement. It is now one week later and the issue just re-surfaced. I am about to do a full restore on the phone to see if that helps.


Anyone else with this issue???? I will post an update after the restore. None of the people at my store had seen this issue before.


Thanks


-Tom




I AM EXPERIENCING THE SAME PROBLEM. STARTED ON IOS 8.3. I HAVE ERASED IPHONE AND RESTORED IT WITH IOS 8.4.


THE PROBLEM STILL PERSISTS.


PLEASE HELP / ADVISE!



-Peter

Oct 9, 2015 12:47 PM in response to tommytomx

This happened to me today. Gray Flickering bar at the top of my screen, misread touches, unresponsive touch screen, the whole nine yards. I thought it may be an app i downloaded but once reading this forum I'm almost certain it was not. If anyone has found a definitive answer to this problem short of completely overhauling the phone please share.....

6 + Grey Bar at top of screen, screen un-responsive

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.