i purchased a ringtone for an i phone 6 and now can't find it
i purchased a ringtone for an i phone 6 it worked once and now its off it doesn't show up in the ringtones section in the phone and its showing that I've bought ?
iOS 8.1.1
i purchased a ringtone for an i phone 6 it worked once and now its off it doesn't show up in the ringtones section in the phone and its showing that I've bought ?
iOS 8.1.1
Hi liebherr1,
Welcome to the Support Communities! If you cannot find the tone you purchased on your iPhone, but do show it as purchased, follow the steps below to report it to the iTunes Store Support team.
iTunes: Using the iTunes Store for iPhone, iPad, and iPod touch - Apple Support
http://support.apple.com/en-us/HT201574
Tones
You can't purchase ringtones and alert tones from your computer, but you can purchase them using your iOS device with iOS 5 or later. You can purchase tones on iPad, iPhone (3GS or later), and iPod touch (4th generation or later).
To locate tones in iTunes on an iOS device:
- Tap the iTunes Store app.
- Tap Tones. If Tones isn't visible, tap More > Tones.
- Browse for tones. Once you purchase a tone, a dialog appears.
- Choose to set your new tone as your default ringtone or assign it to a contact. If you don't want to do anything with the tone, tap Done.
- Tones you purchase using your iOS device sync to your iTunes library when you connect your device to your computer. You can find tones on your device in Settings > Sounds.
I hope this information helps ....
- Judy
I have tried this and it has not worked the ringtone downloads and applies fine but then after a short while or if I turn my phone off it dissapears from the phone and says I have to purchase it again
Sent from my iPhone
Hi liebherr1,
It seems that there is an issue with the ring tones, and Apple is investigating a resolution. You should be able to get your repeat purchase refunded. Click on the link below to initiate a conversation with one of our technical support advisors regarding this:
https://getsupport.apple.com/GetproductgroupList.action
- Judy
i purchased a ringtone for an i phone 6 and now can't find it