Can't send and receive SMS/MMS/iMessages after restoring iPhone from a backup

Question

Can't send and receive SMS/MMS/iMessages after restoring iPhone from a backup

I can't receive and send any type of messages with my iPhone 3GS (iOS 6.1.6) after restoring it from my old backup (also 6.1.6).

Messages that I'm sending are disappearing immediately after the moment they are sent and they are never delivered. The first time I restored my iPhone I could send and receive messages for 1 day, and I couldn't do it on the next day. This time I was able to send and receive messages for 10 minutes.
I have used the methods Apple recommends for problems like this, but it doesn't help.

MacBook Air (13-inch Mid 2012), OS X Mountain Lion (10.8.5)

Posted on Nov 23, 2014 9:29 AM

Reply

Answer 1

chuck_3rd

Community Specialist

Nov 25, 2014 11:50 AM in response to StepanyanMuradyan

Hello StepanyanMuradyan,

Thanks for using Apple Support Communities.

To troubleshoot issues with not being able to send or receive messages on your iPhone, I'd like you to please follow the troubleshooting outlined below.

To resolve issues with sending and receiving iMessages, follow these steps

Check iMessage system status for current service issues.

Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.

Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.

iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.

Restart your device.

Tap Settings > General > Reset > Reset Network Settings on your iPhone.

If you still can't send or receive an iMessage, follow these steps

Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.

Make sure that the contact you're trying to send a message to is registered with iMessage.

If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.

If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.

Back up and restore your device as new.

iOS: Troubleshooting Messages - Apple Support

Take care,

Alex H.

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Answer 2

Nov 26, 2014 12:21 PM in response to chuck_3rd

This doesn't help me. I'm having problems with all kind of iPhone messages, including SMS and MMS too, not only iMessage. I can use WhatsUp, Viber and social network messengers, but I can't send or receive any type of text, image or anything else in iPhone's Messages app.
It doesn't warn me about any connectivity problems, it doesn't show me error details. My message that I'm sending is just disappearing when "sending progress bar" gets full. Then it looks like I never wrote a new message.

Reply

Answer 3

chuck_3rd

Community Specialist

Nov 26, 2014 2:20 PM in response to StepanyanMuradyan

Hi StepanyanMuradyan,

Did you do any of the troubleshooting from my first reply? What step did you get stuck on? There are troubleshooting steps for you to follow in the article I previously mentioned, which is also linked to below. Please follow the steps in that article to help resolve the issue.

iOS: Troubleshooting Messages - Apple Support

Cheers,

Alex H.

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