Can not free up storage space after deleting all photo

I have a iPhone5 with ios8.1. I deleted all photo and videos in my photo library to free up space. however, in usage it still shows the photo library used more than 6gb space. in "about" page of setting, it shows 800 photos and 70 videos in my iPhone. but I cannot find any photo in photo library, and not from iTunes or iPhoto by connecting to MAC. it bother me for a few weeks. does anyone have a solution?


Thanks


Ann

iPhone 5, iOS 8.1.1

Posted on Nov 23, 2014 6:30 PM

Reply
172 replies

Feb 25, 2015 2:06 PM in response to WePhoneMA

Same problem with an iPhone 5S. We deleted all albums, all photos, deleted Instagram (just in case), turned off all iCloud options for Photos. Image Capture shows no photos. iPhone shows no photos, no albums, no shared. After deleting Instagram, there is no other app on the phone that uses photos.


Yet the Manage Storage on iPhone says Photos are using 8GB.


We Reset the phone, using "Erase All Content and Settings", and then used Restore iPhone from iTunes.


We've tried everything we could find in lots of forums. And still 8GB is used for Photos that apparently don't exist.

Mar 30, 2015 5:13 PM in response to Lawrence Finch

Wow - this worked for my kids IPad!! Incredible. Another Apple PITA solved in some nicely laid out steps - a big thanks Lawrence for posting this. I have been going a bit crazy trying to sort this out. Do the good folks @ Apple know this, or how can this be escalated. To me it is a BIG flaw. The answer is not intuitive at all. Maybe a fix should be sent out in the next IOs update.

Anywho - thanks again!!

Apr 12, 2015 9:26 AM in response to Lawrence Finch

Thanks Lawrence. This has been driving me and my boyfriend nuts for some time now. I'm pretty tech savvy and I have to say that this certain issue was pretty frustrating to fix. I would have never figured that out on my own. No one likes to do a factory reset if it can be avoided because it feels like all the work you have put into it gets flushed down the toilet.So just wanted to say thanks for finding this fix, it did the trick!

May 3, 2015 1:57 PM in response to Lawrence Finch

Hi, I did all this and still have not retrieved my storage. I do not have cloud turned on, tried turning everything off and on a few times, nothing seems to be working. Nothing shows in the recently deleted items folder, either at todays date or when I turn back the date manually. I had a lot of photos from a big trip so now it still shows 29 GB in my Photo Library under usage but they have all been deleted! I hope you can help. Thanks.

May 4, 2015 4:38 PM in response to Lawrence Finch

I did follow all the steps, even tried it more than once, but in the end needed to do a factory reset. Kind of scary as I am not that knowledgeable about computers but after doing this, restoring saved info from iTunes and then doing a restart it all finally worked!! Thank you for your help, it is much appreciated, and also for the quick reply to my query.

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Can not free up storage space after deleting all photo

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