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Can not free up storage space after deleting all photo

I have a iPhone5 with ios8.1. I deleted all photo and videos in my photo library to free up space. however, in usage it still shows the photo library used more than 6gb space. in "about" page of setting, it shows 800 photos and 70 videos in my iPhone. but I cannot find any photo in photo library, and not from iTunes or iPhoto by connecting to MAC. it bother me for a few weeks. does anyone have a solution?


Thanks


Ann

iPhone 5, iOS 8.1.1

Posted on Nov 23, 2014 6:30 PM

Reply
Question marked as Best reply

Posted on Jun 24, 2017 1:19 PM

I had the same issue on my iPhone 5s, which was reporting almost no free space despite the fact that I had deleted ~6GB of photos, cleared the `recently deleted` albums etc, and waited around 6 months. The rolling-back-the-years fix suggested by Lawrence Finch didn't help. In the end, for me the following steps solved the problem:


  1. Back up your phone with iCloud or iTunes;
  2. Select "Erase all content and settings" in Settings > General > Reset;
  3. Restore the phone from the back up.


For me, this process took around an hour and I now have my 6GB back 🙂.

172 replies
Question marked as Best reply

Jun 24, 2017 1:19 PM in response to WePhoneMA

I had the same issue on my iPhone 5s, which was reporting almost no free space despite the fact that I had deleted ~6GB of photos, cleared the `recently deleted` albums etc, and waited around 6 months. The rolling-back-the-years fix suggested by Lawrence Finch didn't help. In the end, for me the following steps solved the problem:


  1. Back up your phone with iCloud or iTunes;
  2. Select "Erase all content and settings" in Settings > General > Reset;
  3. Restore the phone from the back up.


For me, this process took around an hour and I now have my 6GB back 🙂.

Apr 19, 2017 1:50 PM in response to WePhoneMA

Has anyone at all had any success at this?? All i can see on here are people with the exact same problem. I have 64gb and when plugged into my laptop i can see i have 19gb free somewhere, defo not on my phone. I live in Guatemala at the moment and cannot get online help, I went (5hour drive) to the nearest applestore and found out nothing!!! PLease if anyone has any info please pass it on por favor. This has been going for over 6-7months for me....Allan

Apr 19, 2017 2:00 PM in response to Lawrence Finch

PLease please help me Mr Finch.... I have been having the same trouble now for months. I have deleted all my apps, thousands of photos(14000) and videos and stil cannot resolve this issue. Even after a visit(5 hour drive) to my nearest apple store here in Guatemala. I have a iphone 6s 64gb. I take a lot of pictures and pay for extra icloud space but still have less that igb free space even though when i plug and go to itunes on my laptop it says i have 19gb free.....???

Any ideas or help would be truely appreciated...

THanks in advance,

Allan.

May 26, 2017 4:19 PM in response to vinaysilla

Ok, none of the suggestions worked but I eventually solved my problem ( of having 2.1GB of photos in the storage indicator in settings despite all photos being deleted from the device).

I tried:

- removing deleted photos

-changing the date backwards 1, 2,3 months, 1,2,10 years. No new deleted items ever appeared even if I went into the deleted items folder.

-removed all photos from my dievice using windows DCIM view

- used ifunbox to remove thumbnails

- ifunbox to remove all contents of all photo and photodata folders including all the folders, databases everything. All those folders were completely empty. Still 2.1GB of 'photos'. Lies.


Eventually did a full backup in iTunes then erased all content and settings on the phone. Then restored the iTunes backup and it shows 'no data' in the section for photos. What a palava. 4 hours. Apple: please fix.

Oct 28, 2017 9:30 AM in response to WePhoneMA

Apple have informed me that my iPhone is running out of storage space. I have deleted a lot of my videos and many of my apps, yet I am still notify that my iPhone is running out of storage space. This is very confusing and annoying. Can the Apple team rectify this for me. I'm an 86year old man and am not computer savvy.


Yours truly,


Wai Sum Lee

Nov 27, 2017 4:27 AM in response to WePhoneMA

I face the same issue but specific to WhatsApp .. so I went into whatsapp > settings> Data and Storage Usage > Storage Usage where I found different whatsapp groups holding some data in ascending order to their associate data size.


Here If you open any specific whatsapp group with higher data consumption, where the data classification will show you what feature is holding how much data. e.g Photos 9.6 MB , GIF 2 MB , Videos 500 MB , Voice Messages 4 MB , Documents 100MB etc..

here User can manage this by clicking on 'Manage' button...
My observation is deleting data associated with 'Documents' is freeing up lot of space
hope this helps




Thanks

Dec 23, 2017 8:39 PM in response to wai sumfromsingapore

This has been an issue with every iPhone Inhave ever had. Apple does not fix it, I will be switching to Samsung Galaxy in the coming weeks when's i get paid. I am done with Apple, they take for granted their loyal customer base and do not solve these issues. What they want to do, is sell you bigger phones, so you spend more money on bigger devices.

Dec 24, 2014 11:25 PM in response to WePhoneMA

I have the exact same problem. I have deleted all photos from the phone, everything from the recently deleted, every single photo. In usage it still shows Photos and Camera is using 4.4GB. When I connect to iPhoto it doesn't show any photo in the phone either so there's definitely no photo in there. Don't know why the phone thinks there is 4.4GB of photos in the usage part. I have restarted the phone as well. Nothing.


If anybody found a solution for this, can you please update. I'm using iPhone 5 with 8.1.2 software.

Can not free up storage space after deleting all photo

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