Q: Can not free up storage space after deleting all photo

Hello,

look here:

icloud photo data stuck on icloud.com

greetings

Thank you for posting this Lawrence. We have been trying to figure this out on our son's ipad for a while and voila, worked like a charm!

Much appreciated to you and everyone sharing this simple fix.

Cheers.

Mike

try turning off icloud photo library..,works for me

I came across this topic after hours and hours trying to find out why my 64 gb Iphone 6 Plus was showing dangerously near full with currently only 4.18gb available but with a huge,and to me unknown, 19.69gb showing in Other on Itunes when I sync. I found what I thought was a solution as previousl;y included in Photos was Camera Roll and Synced from my Iphone, both of which were showing a similar high value on my Iphone. I found out how to remove the Synced from my Iphone amount and expected that to solve the problem. It didn't! It reduced the amount on Itunes to just 3.55gb representing the photos remaining in my Camera Roll. Having found your advice on resetting the date back two years and checking the Recently Deleted folder and finding it empty, I am now back to square one! The other peculiarity now is that although Itunes shows 3.55gb for Photos, my Iphone shows 19.6gb and Other is still 19.69 on Itunes.

As I am on IOS 8.4.1 having held off updating to IOS 9 I think I am now at the position that instead of a factory reset I should grasp the nettle and upgrade to latest IOS 9. Do you agree and do you think this should resolve the storage problem? If I backup my Iphone as it now stands, never having restored from a backup before, will all my settings (Outlook for Email, Calendar, Notes for instance), Apps and Data be resored as is now?

Thanks in anticipation.

Turning off icloud photo library does not work for me unfortunately. I cannot try leaving it of for 30 days since i'm currently woking much with it.

@Arandora iOS 8 or 9 doesn't matter either. I have iOS 9 and also have this problem. I expect that updating to iOS9 does not solve your problem. I did a reset to a new phone/installation and activated icloud and this doesn't work for me.

It does however irritate the crap out of me :-(

Yes, if Other is that large the only way to fix it is to restore iOS, which will also update to 9.3.1, the latest version.

Thanks. Tomorrow is another day and then I will report back.

It would appear that Itunes is incorrectly reporting memory values. It shows a value of 3.55gb for 5500 photos in the Photos category which is obviously understated whereas my IPhone shows 19.6gb as the value of my Camera Roll. If you add the Photos and Other Categories (19.7gb) together on Itunes that makes more sense as the balance remaining shown on Itunes and my Iphone is about the same.

works! tks a lot!!!

Thank you sooooo much. I just made my son's eyes light up in excitement after a year of iPad Mini storage issues! Much appreciated

Yep you need to bite the bullet and backup then recovery mode restore as its been said.

photos arent the only item thats going to hog up space that you marked for deletion either.

no need to setup as new after  the backup typically wont include the data in the cache marked for deletion.

this will also help application sliming.

IF youre dead set on setup as new use icloud to get items back at least.

Hi Lawrence,

Even after performing the above steps

i did not find anything in the recently deleted folder. When i right click on Photo/video folder in my computer "DCIM", it shows only 1.51 GB of used space whereas my phone is showing that photos/video occupy 3.8GB of space. I know that i recorded a video of 2 GB few days back and deleted it but it looks like space was not freed after that.

could you please help me recover the free space?

You will probably have to restore iOS on the phone using iTunes. You can first just try syncing it, as that sometimes removes deleted content.

This will work also. I just did it in 5 minutes. Download a free copy of Ifunbox http://www.i-funbox.com/en_download.html

After installing, have your phone jacked into your computer, Ifunbox will reveal your ghost photos still lurking on your phone. Delete them.

Problem solved.

A quick reply from me. After everything else did not do the trick for me I contacted apple support and explained the problem.

they tried some things but that also didn't help. So the ticke was escalated to higher support. They ended up taking over my account (after asking me of course). I had to reset my password so that theye could connect to the account. And after I had turned of photo library everywhere.

afte a day they asked to try it again and I switched on photo library. Suddenly the videos that I thought I deleted (and that were stuck) were back again.

so carefully I deleted the videos one at a time. This time all went well and they were deleted properly.

AFter deleting and and emptying the deleted items they were really (really really) gone and the iCloud data was released.

problem p solved for me.