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Helpful answers
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Nov 26, 2014 6:08 AM in response to Gabriela1by mario49,Hi Gabriela1,
Thanks for the question. After reviewing your post, it sounds like you need the iPod serviced. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
Apple - Support - Service Answer Center
Thanks for using Apple Support Communities.
Have a nice day,
Mario
