HT204498: Find the serial number for your Apple TV
Learn about Find the serial number for your Apple TV
Q: I turned my apple tv on and there was a picture of the apple TV box and a USB cord . It labeled below Support.apple.com/appl ... more
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Nov 24, 2014 1:35 AMby R C-R,Nxchris wrote:
The screen on the TV is frozen. I unplugged Apple box from TV and plugged into computer tv.
I'm not sure what you mean by "computer tv" but if you are plugging the ATV into your PC, as mentioned here, your micro-USB cable may be defective or a charging only one. If possible, try with a known good, general purpose one.
Beyond that, follow the instructions in Apple TV (2nd and 3rd generation): Restoring your Apple TV, paying special attention to the differences in what you should connect depending on the model of the ATV.
