jsouth489

Q: crash report help!!!

One of my users iMac's randomly shut down out of nowhere.  This is the crash report that we obtained but I am not sure what is going on here or what exactly caused the crash.  I thinkg it had soemthing to do with Adobe Illustrator.  Can someone please explain to me why it crashed and what I can do to prevent this from happening again?

 

Anonymous UUID:       67E2CC8A-2855-160D-3A64-A31F32B5E6CD

 

Thu Nov 20 16:36:47 2014

panic(cpu 0 caller 0xffffff8012cdc43e): Kernel trap at 0xffffff7f9358757b, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000004000400028, CR3: 0x000000001d2b2000, CR4: 0x0000000000000660

RAX: 0x0000004000400028, RBX: 0xffffff802726f968, RCX: 0x0000000003000000, RDX: 0xffffff802726f968

RSP: 0xffffff811ec5a930, RBP: 0xffffff811ec5b190, RSI: 0x0000000000000000, RDI: 0xffffff802726f968

R8: 0xffffff811ec5b1a0, R9: 0x000000000000000c, R10: 0x00000000000001b0, R11: 0x0000000000000040

R12: 0x0000000000000001, R13: 0xffffff811ec5a968, R14: 0x0000004000400000, R15: 0xffffff811ec5b1a0

RFL: 0x0000000000010202, RIP: 0xffffff7f9358757b, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0x0000004000400028, Error code: 0x0000000000000000, Fault CPU: 0x0

 

Backtrace (CPU 0), Frame : Return Address

0xffffff811ec5a5c0 : 0xffffff8012c22f79

0xffffff811ec5a640 : 0xffffff8012cdc43e

0xffffff811ec5a810 : 0xffffff8012cf3976

0xffffff811ec5a830 : 0xffffff7f9358757b

0xffffff811ec5b190 : 0xffffff7f935b8373

0xffffff811ec5b1d0 : 0xffffff7f935aa395

0xffffff811ec5b270 : 0xffffff7f935b20f2

0xffffff811ec5b2d0 : 0xffffff7f935b18f2

0xffffff811ec5b3d0 : 0xffffff7f935b5e19

0xffffff811ec5b470 : 0xffffff7f9358b4e0

0xffffff811ec5b570 : 0xffffff7f935952ac

0xffffff811ec5b710 : 0xffffff7f9358dc5c

0xffffff811ec5b9f0 : 0xffffff8012dfd897

0xffffff811ec5bad0 : 0xffffff8012df4bc0

0xffffff811ec5bb70 : 0xffffff8012de6c65

0xffffff811ec5bc20 : 0xffffff8012de7522

0xffffff811ec5bf50 : 0xffffff8013040c63

0xffffff811ec5bfb0 : 0xffffff8012cf4176

Kernel Extensions in backtrace:

com.apple.filesystems.smbfs(2.0.3)[EC68D5F4-45EA-379A-B723-AEEDE9C94055]@0xffff ff7f93578000->0xffffff7f935c3fff

            dependency: com.apple.kec.corecrypto(1.0)[DB137B94-65D2-32AF-B5BC-80A360E104C3]@0xffffff7f9 352c000

            dependency: com.apple.kext.triggers(1.0)[A7018A2E-1C0C-37B8-9382-67786A396EAF]@0xffffff7f93 573000

 

BSD process name corresponding to current thread: Adobe Illustrato

 

Mac OS version:

13F34

 

Kernel version:

Darwin Kernel Version 13.4.0: Sun Aug 17 19:50:11 PDT 2014; root:xnu-2422.115.4~1/RELEASE_X86_64

Kernel UUID: 9477416E-7BCA-3679-AF97-E1EAAD3DD5A0

Kernel slide:     0x0000000012a00000

Kernel text base: 0xffffff8012c00000

System model name: iMac11,1 (Mac-F2268DAE)

 

System uptime in nanoseconds: 26820576753661

last loaded kext at 3244735927717: com.vmware.kext.vmioplug.14.1.3        14.1.3 (addr 0xffffff7f94fb1000, size 32768)

last unloaded kext at 2805967921013: com.apple.driver.AppleUSBCDC    4.2.1b5 (addr 0xffffff7f94f78000, size 16384)

loaded kexts:

iMac, OS X Mavericks (10.9.5)

Posted on Nov 24, 2014 10:42 AM

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Q: crash report help!!!

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  • Helpful answers

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Nov 24, 2014 10:49 AM in response to jsouth489
    Level 6 (17,234 points)
    Apple Watch
    Nov 24, 2014 10:49 AM in response to jsouth489

    Please post the complete panic report including the system profile section at the end.

  • by jsouth489,

    jsouth489 jsouth489 Nov 24, 2014 10:54 AM in response to Mike Sombrio
    Level 1 (0 points)
    Nov 24, 2014 10:54 AM in response to Mike Sombrio

    Anonymous UUID:       67E2CC8A-2855-160D-3A64-A31F32B5E6CD

     

    Thu Nov 20 16:36:47 2014

    panic(cpu 0 caller 0xffffff8012cdc43e): Kernel trap at 0xffffff7f9358757b, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0x0000004000400028, CR3: 0x000000001d2b2000, CR4: 0x0000000000000660

    RAX: 0x0000004000400028, RBX: 0xffffff802726f968, RCX: 0x0000000003000000, RDX: 0xffffff802726f968

    RSP: 0xffffff811ec5a930, RBP: 0xffffff811ec5b190, RSI: 0x0000000000000000, RDI: 0xffffff802726f968

    R8: 0xffffff811ec5b1a0, R9: 0x000000000000000c, R10: 0x00000000000001b0, R11: 0x0000000000000040

    R12: 0x0000000000000001, R13: 0xffffff811ec5a968, R14: 0x0000004000400000, R15: 0xffffff811ec5b1a0

    RFL: 0x0000000000010202, RIP: 0xffffff7f9358757b, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x0000004000400028, Error code: 0x0000000000000000, Fault CPU: 0x0

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff811ec5a5c0 : 0xffffff8012c22f79

    0xffffff811ec5a640 : 0xffffff8012cdc43e

    0xffffff811ec5a810 : 0xffffff8012cf3976

    0xffffff811ec5a830 : 0xffffff7f9358757b

    0xffffff811ec5b190 : 0xffffff7f935b8373

    0xffffff811ec5b1d0 : 0xffffff7f935aa395

    0xffffff811ec5b270 : 0xffffff7f935b20f2

    0xffffff811ec5b2d0 : 0xffffff7f935b18f2

    0xffffff811ec5b3d0 : 0xffffff7f935b5e19

    0xffffff811ec5b470 : 0xffffff7f9358b4e0

    0xffffff811ec5b570 : 0xffffff7f935952ac

    0xffffff811ec5b710 : 0xffffff7f9358dc5c

    0xffffff811ec5b9f0 : 0xffffff8012dfd897

    0xffffff811ec5bad0 : 0xffffff8012df4bc0

    0xffffff811ec5bb70 : 0xffffff8012de6c65

    0xffffff811ec5bc20 : 0xffffff8012de7522

    0xffffff811ec5bf50 : 0xffffff8013040c63

    0xffffff811ec5bfb0 : 0xffffff8012cf4176

    Kernel Extensions in backtrace:

    com.apple.filesystems.smbfs(2.0.3)[EC68D5F4-45EA-379A-B723-AEEDE9C94055]@0xffff ff7f93578000->0xffffff7f935c3fff

                dependency: com.apple.kec.corecrypto(1.0)[DB137B94-65D2-32AF-B5BC-80A360E104C3]@0xffffff7f9 352c000

                dependency: com.apple.kext.triggers(1.0)[A7018A2E-1C0C-37B8-9382-67786A396EAF]@0xffffff7f93 573000

     

    BSD process name corresponding to current thread: Adobe Illustrato

     

    Mac OS version:

    13F34

     

    Kernel version:

    Darwin Kernel Version 13.4.0: Sun Aug 17 19:50:11 PDT 2014; root:xnu-2422.115.4~1/RELEASE_X86_64

    Kernel UUID: 9477416E-7BCA-3679-AF97-E1EAAD3DD5A0

    Kernel slide:     0x0000000012a00000

    Kernel text base: 0xffffff8012c00000

    System model name: iMac11,1 (Mac-F2268DAE)

     

    System uptime in nanoseconds: 26820576753661

    last loaded kext at 3244735927717: com.vmware.kext.vmioplug.14.1.3        14.1.3 (addr 0xffffff7f94fb1000, size 32768)

    last unloaded kext at 2805967921013: com.apple.driver.AppleUSBCDC    4.2.1b5 (addr 0xffffff7f94f78000, size 16384)

    loaded kexts:

    1. com.vmware.kext.vmioplug.14.1.3            14.1.3
    2. com.vmware.kext.vmx86     0223.55.95
    3. com.vmware.kext.vmnet     0223.55.95
    4. com.vmware.kext.vsockets 90.6.0
    5. com.vmware.kext.vmci        90.6.3
    6. com.apple.filesystems.smbfs         2.0.3
    7. com.apple.driver.AudioAUUC       1.60
    8. com.apple.driver.AGPM      100.14.34
    9. com.apple.filesystems.autofs        3.0
    10. com.apple.driver.AppleBluetoothMultitouch       80.14
    11. com.apple.iokit.IOBluetoothSerialManager        4.2.7f3
    12. com.apple.driver.AppleMikeyHIDDriver   124
    13. com.apple.driver.AppleMikeyDriver          2.6.3f4
    14. com.apple.driver.AppleHWSensor           1.9.5d0
    15. com.apple.driver.AppleUpstreamUserClient       3.5.13
    16. com.apple.driver.AppleHDA          2.6.3f4
    17. com.apple.kext.AMDFramebuffer 1.2.4
    18. com.apple.iokit.IOUserEthernet    1.0.0d1
    19. com.apple.ATIRadeonX2000        8.2.4
    20. com.apple.Dont_Steal_Mac_OS_X          7.0.0
    21. com.apple.driver.AppleBacklight  170.4.11
    22. com.apple.driver.AppleHWAccess           1
    23. com.apple.driver.AppleMCCSControl      1.2.5
    24. com.apple.kext.AMD4800Controller         1.2.4
    25. com.apple.driver.AppleLPC           1.7.0
    26. com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport     4.2.7f3
    27. com.apple.driver.ACPI_SMC_PlatformPlugin    1.0.0
    28. com.apple.driver.AppleIRController         325.7
    29. com.apple.driver.AppleUSBCardReader 3.4.1
    30. com.apple.AppleFSCompression.AppleFSCompressionTypeDataless        1.0.0d1
    31. com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
    32. com.apple.AppleFSCompression.AppleFSCompressionTypeZlib     1.0.0d1
    33. com.apple.BootCache        35
    34. com.apple.iokit.SCSITaskUserClient       3.6.7
    35. com.apple.driver.XsanFilter           404
    36. com.apple.iokit.IOAHCIBlockStorage       2.6.0
    37. com.apple.driver.AppleUSBHub   683.4.0
    38. com.apple.driver.AppleFWOHCI   5.0.2
    39. com.apple.driver.AirPort.Atheros40          700.74.5
    40. com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
    41. com.apple.driver.AppleAHCIPort  3.0.5
    42. com.apple.driver.AppleUSBEHCI 660.4.0
    43. com.apple.driver.AppleACPIButtons        2.0
    44. com.apple.driver.AppleRTC           2.0
    45. com.apple.driver.AppleHPET        1.8
    46. com.apple.driver.AppleSMBIOS    2.1
    47. com.apple.driver.AppleACPIEC    2.0
    48. com.apple.driver.AppleAPIC          1.7
    49. com.apple.driver.AppleIntelCPUPowerManagementClient     217.92.1
    50. com.apple.nke.applicationfirewall            153
    51. com.apple.security.quarantine      3
    52. com.apple.driver.AppleIntelCPUPowerManagement   217.92.1
    53. com.apple.kext.triggers       1.0
    54. com.apple.driver.IOBluetoothHIDDriver  4.2.7f3
    55. com.apple.driver.AppleMultitouchDriver 245.13.1
    56. com.apple.iokit.IOSerialFamily      10.0.7
    57. com.apple.driver.DspFuncLib       2.6.3f4
    58. com.apple.vecLib.kext         1.0.0
    59. com.apple.iokit.IOAudioFamily      1.9.7fc2
    60. com.apple.kext.OSvKernDSPLib  1.14
    61. com.apple.iokit.IOSurface  91.1
    62. com.apple.iokit.IOBluetoothFamily           4.2.7f3
    63. com.apple.driver.AppleBacklightExpert   1.0.4
    64. com.apple.iokit.IONDRVSupport  2.4.1
    65. com.apple.iokit.IOFireWireIP         2.2.6
    66. com.apple.driver.AppleSMBusPCI           1.0.12d1
    67. com.apple.driver.AppleSMBusController            1.0.12d1
    68. com.apple.kext.AMDSupport         1.2.4
    69. com.apple.AppleGraphicsDeviceControl            3.6.22
    70. com.apple.driver.AppleHDAController     2.6.3f4
    71. com.apple.iokit.IOGraphicsFamily            2.4.1
    72. com.apple.iokit.IOHDAFamily        2.6.3f4
    73. com.apple.iokit.IOBluetoothHostControllerUSBTransport       4.2.7f3
    74. com.apple.driver.AppleSMC          3.1.8
    75. com.apple.driver.IOPlatformPluginLegacy          1.0.0
    76. com.apple.driver.IOPlatformPluginFamily           5.7.1d6
    77. com.apple.driver.AppleUSBHIDKeyboard          170.15
    78. com.apple.driver.AppleHIDKeyboard       170.15
    79. com.apple.iokit.IOUSBHIDDriver  660.4.0
    80. com.apple.iokit.IOSCSIBlockCommandsDevice            3.6.7
    81. com.apple.iokit.IOUSBMassStorageClass          3.6.0
    82. com.apple.driver.AppleUSBMergeNub    650.4.0
    83. com.apple.driver.AppleUSBComposite   656.4.1
    84. com.apple.iokit.IOSCSIMultimediaCommandsDevice  3.6.7
    85. com.apple.iokit.IOBDStorageFamily         1.7
    86. com.apple.iokit.IODVDStorageFamily      1.7.1
    87. com.apple.iokit.IOCDStorageFamily        1.7.1
    88. com.apple.iokit.IOAHCISerialATAPI         2.6.1
    89. com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.7
    90. com.apple.iokit.IOFireWireFamily 4.5.5
    91. com.apple.iokit.IOUSBUserClient 660.4.2
    92. com.apple.iokit.IO80211Family     640.36
    93. com.apple.iokit.IOEthernetAVBController           1.0.3b4
    94. com.apple.driver.mDNSOffloadUserClient         1.0.1b5
    95. com.apple.iokit.IONetworkingFamily        3.2
    96. com.apple.iokit.IOAHCIFamily       2.6.5
    97. com.apple.iokit.IOUSBFamily        686.4.1
    98. com.apple.driver.AppleEFINVRAM          2.0
    99. com.apple.iokit.IOHIDFamily         2.0.0
    100. com.apple.driver.AppleEFIRuntime         2.0
    101. com.apple.iokit.IOSMBusFamily   1.1
    102. com.apple.security.sandbox          278.11.1
    103. com.apple.kext.AppleMatch           1.0.0d1
    104. com.apple.security.TMSafetyNet  7
    105. com.apple.driver.AppleKeyStore   2
    106. com.apple.driver.DiskImages         371.1
    107. com.apple.iokit.IOStorageFamily  1.9
    108. com.apple.iokit.IOReportFamily    23
    109. com.apple.driver.AppleFDEKeyStore      28.30
    110. com.apple.driver.AppleACPIPlatform       2.0
    111. com.apple.iokit.IOPCIFamily          2.9
    112. com.apple.iokit.IOACPIFamily       1.4
    113. com.apple.kec.pthread        1
    114. com.apple.kec.corecrypto   1.0

    Model: iMac11,1, BootROM IM111.0034.B02, 4 processors, Intel Core i7, 2.8 GHz, 8 GB, SMC 1.54f36

    Graphics: ATI Radeon HD 4850, ATI Radeon HD 4850, PCIe, 512 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020

    Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020

    Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020

    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.74.0-P2P

    Bluetooth: Version 4.2.7f3 14616, 3 services, 23 devices, 1 incoming serial ports

    Network Service: Ethernet, Ethernet, en0

    Serial ATA Device: ST31000528ASQ, 1 TB

    Serial ATA Device: OPTIARC DVD RW AD-5680H

    USB Device: Hub

    USB Device: Keyboard Hub

    USB Device: Apple Keyboard

    USB Device: BRCM2046 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: Internal Memory Card Reader

    USB Device: Hub

    USB Device: Built-in iSight

    USB Device: IR Receiver

    Thunderbolt Bus:

  • by baltwo,

    baltwo baltwo Nov 24, 2014 11:46 AM in response to jsouth489
    Level 9 (62,256 points)
    Nov 24, 2014 11:46 AM in response to jsouth489

    Most likely culprit is one of these:

    a. com.vmware.kext.vmioplug.14.1.3            14.1.3

    b. com.vmware.kext.vmx86     0223.55.95

    c. com.vmware.kext.vmnet     0223.55.95

    d. com.vmware.kext.vsockets 90.6.0

    e. com.vmware.kext.vmci        90.6.3

     

    Boot into safe mode (restart holding down SHIFT key). If no KP, then uninstall and reboot. If KP, then most likely hardware related.  Run the Apple Hardware Test suite, extended tests at least twice, followed by Rember.  See

     

    OS X About kernel panics,
    Computer spontaneously restarts,
    Technical Note TN2063: Understanding and Debugging Kernel Panics,
    Mac OS X Kernel Panic FAQ,
    Resolving Kernel Panics,
    How to troubleshoot a kernel panic, and
    Tutorial: Avoiding and eliminating Kernel panics for more details.

     

    27" i7 iMac (Mid 2011) refurb, OS X Yo (10.10.1), Mavs, ML & SL, G4 450 MP w/10.5 & 9.2.2

  • by jsouth489,

    jsouth489 jsouth489 Nov 24, 2014 12:06 PM in response to baltwo
    Level 1 (0 points)
    Nov 24, 2014 12:06 PM in response to baltwo

    When you say if no KP.  What do you mean? Then what would I uninstall?

  • by baltwo,

    baltwo baltwo Nov 24, 2014 12:29 PM in response to baltwo
    Level 9 (62,256 points)
    Nov 24, 2014 12:29 PM in response to baltwo

    Uninstall the items listed as culprits. Sorry, I copied a screwed up version. It should have been:

     

    If no KP, then uninstall those items and reboot.

  • by Mike Sombrio,Solvedanswer

    Mike Sombrio Mike Sombrio Nov 24, 2014 12:53 PM in response to jsouth489
    Level 6 (17,234 points)
    Apple Watch
    Nov 24, 2014 12:53 PM in response to jsouth489

    Make sure that your VMWare Fusion is up to date.