peejay5410
Level 1 (10 points)

Q: iPhone 6 - people can't hear me; garbled; breaking up

Has anyone else had problems with the iPhone 6, where people on the other end can't hear you?  They say I'm garbled and breaking up.  I can hear them fine.  Love everything about the iPhone 6 EXCEPT using it as a PHONE!!!

iPhone 6, iOS 8.1

Posted on Nov 24, 2014 12:26 PM

Close
peejay5410

Q: iPhone 6 - people can't hear me; garbled; breaking up

  • All replies
  • Helpful answers

Page 1 of 5 last Next

  • by rbrylawski,

    rbrylawski rbrylawski Nov 24, 2014 12:33 PM in response to peejay5410
    Level 6 (11,862 points)
    Nov 24, 2014 12:33 PM in response to peejay5410

    OK....dumb question, but did you remove the original plastic cover your phone came packaged in?

  • by peejay5410,

    peejay5410 peejay5410 Nov 24, 2014 12:36 PM in response to rbrylawski
    Level 1 (10 points)
    Nov 24, 2014 12:36 PM in response to rbrylawski

    Yes, I did....but have it in a Speck case. Do you think that may be the problem?

  • by rbrylawski,

    rbrylawski rbrylawski Nov 24, 2014 12:38 PM in response to peejay5410
    Level 6 (11,862 points)
    Nov 24, 2014 12:38 PM in response to peejay5410

    It could be.  To see, take the phone out of the Speck case and make a call to see if people can hear you clearly.  If they can, then you know the case is the culprit.

  • by bknauss,Helpful

    bknauss bknauss Nov 24, 2014 1:09 PM in response to peejay5410
    Level 1 (5 points)
    Nov 24, 2014 1:09 PM in response to peejay5410

    My wife and I have both had the same problem since getting our iPhone 6's.  People can't hear us at all or we are all garbled.  Many times we have to hang up and tried it again.  It probably happens 1 out of every 4 calls for us.  It is very annoying.  I have tried doing resets and everything.

     

    This could just be one of the many issues with the iPhone 6's and not your case.

  • by polymerv,Helpful

    polymerv polymerv Dec 4, 2014 12:01 PM in response to bknauss
    Level 1 (5 points)
    Dec 4, 2014 12:01 PM in response to bknauss

    Any new news on this front.  I am having the same issue with the iphone 6 happens a number of times per day.   hanging up and calling back seems to solve the issue but  that is a bit ridiculous for a phone.  on ATT service

  • by neatonido,Helpful

    neatonido neatonido Dec 4, 2014 12:04 PM in response to rbrylawski
    Level 1 (5 points)
    Dec 4, 2014 12:04 PM in response to rbrylawski

    I have this same issue and I took mine out of the case. Still doesn't work.

  • by peejay5410,

    peejay5410 peejay5410 Dec 9, 2014 1:20 PM in response to peejay5410
    Level 1 (10 points)
    Dec 9, 2014 1:20 PM in response to peejay5410

    Nothing has been resolved. I still have the same problem. With or without the case, some callers say they can't hear me. So frustrated.  I love everything about my iPhobe 6 except using it as a PHONE!

  • by Firesqr_geek,

    Firesqr_geek Firesqr_geek Dec 10, 2014 1:29 PM in response to peejay5410
    Level 1 (0 points)
    Dec 10, 2014 1:29 PM in response to peejay5410

    Just got closer to completing the long endless phone swap and activation for the company I work for. Now I am hearing that some people are having issues with their iPhone 6. Sounding garbled or dropping calls. Inside building repeater system providing the phones with almost full signal. Otterbox Defender cases on all of those 87 devices. 8 people complaining of this already. Need help before I have 87 people complaining. Thanks.

  • by peejay5410,Helpful

    peejay5410 peejay5410 Dec 11, 2014 3:17 PM in response to peejay5410
    Level 1 (10 points)
    Dec 11, 2014 3:17 PM in response to peejay5410


    I just found out that this MAY be a specific issue with AT&T in WI and IL.  The AT&T engineers are working on a fix for this issue.  The work around temporarily is to go to Settings, Cellular, then change 'Enable LTE' to 'Data Only'.  You can still use the internet while on a call, but it may be slightly slower than if the 'Voice & Data' is selected.  No ETA on a fix from AT&T.  I certainly hope this solves my problem!!!  I'll keep you posted.

  • by thejonagold,Helpful

    thejonagold thejonagold Dec 12, 2014 10:55 AM in response to peejay5410
    Level 1 (5 points)
    Dec 12, 2014 10:55 AM in response to peejay5410

    Extra info for Apple:

     

    It's not just AT&T, nor just WI and IL.  I have AT&T, Sprint, and Verizon users on the iPhone 6, iOS8 with the exact same issue in MN.  iPhone 5 users on iOS8 are NOT experiencing this, only the 6.  Cases on or off doesn't make a difference.  My personal 6 is on the latest iOS rev, and AT&T, and it too is bad.  Sprint users seem to have the worst of it though- almost every call to a Sprint iP6 is bad.

  • by bcwalks2,

    bcwalks2 bcwalks2 Dec 13, 2014 2:35 PM in response to thejonagold
    Level 1 (0 points)
    Dec 13, 2014 2:35 PM in response to thejonagold

    Where did you both find this information about the bad calls. I am on AT&T and located near Chicago and have my calls break up to the point where I have to call them back. Again, I can hear them perfectly, although they cannot hear me.

  • by bcwalks2,

    bcwalks2 bcwalks2 Dec 13, 2014 4:01 PM in response to peejay5410
    Level 1 (0 points)
    Dec 13, 2014 4:01 PM in response to peejay5410

    Update: AT&T just released a carrier update today..Unsure if it fixed the issue, time will tell.

  • by mogil411,Helpful

    mogil411 mogil411 Jan 10, 2015 3:38 PM in response to peejay5410
    Level 1 (10 points)
    Jan 10, 2015 3:38 PM in response to peejay5410

    Hi has anybody had any resolution to this problem? I've already swapped out my new iPhone 6 for a new one due to people not being able to hear me (breaking up, garbled) when I use the phone in my house. The new phone is doing the same thing! So frustrating. Was on with support for 2 hours yesterday trying everything. We did the ATT carrier update and it seemed the issue was fixed. Very next phone call the call started out fine then after one minute the caller was telling me they couldn't hear me that I was breaking up. So annoying. Others in my house have iphone 4 & 5 and they work perfectly fine only the 6 has this issue.

  • by mogil411,Helpful

    mogil411 mogil411 Jan 15, 2015 4:43 PM in response to peejay5410
    Level 1 (10 points)
    Jan 15, 2015 4:43 PM in response to peejay5410

    peejay5410 I went to my Apple Store today and the tech did just that: Settings then Cellular then enable LTE and chooses Off. My phone now operates off 4G and is working Perfectly!! No more broken up calls inside my house. Tech said ATT's new LTE network has tons of dead spots n he thought that might be causing my problem and he was right! So happy!!!

Page 1 of 5 last Next