peejay5410

Q: iPhone 6 - people can't hear me; garbled; breaking up

Has anyone else had problems with the iPhone 6, where people on the other end can't hear you?  They say I'm garbled and breaking up.  I can hear them fine.  Love everything about the iPhone 6 EXCEPT using it as a PHONE!!!

iPhone 6, iOS 8.1

Posted on Nov 24, 2014 12:26 PM

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Q: iPhone 6 - people can't hear me; garbled; breaking up

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  • by dslunceford,

    dslunceford dslunceford Jan 21, 2015 12:10 PM in response to mogil411
    Level 1 (0 points)
    Jan 21, 2015 12:10 PM in response to mogil411

    I'm using my 6 on ATT outside of DC in northern VA. Has been very frustrating and occuring 2-3 times a week. I've also had cases where the phone call just dies (even though I'm at 3 bars of signal..it drops to zero and disconnects).

  • by mgloria,Helpful

    mgloria mgloria Jan 26, 2015 5:03 PM in response to bknauss
    Level 1 (5 points)
    Jan 26, 2015 5:03 PM in response to bknauss

    I just got my I6 last week and had the same problem while I use at work. Returned it yesterday and again the problem callers can't hear me. Today I tried disabling the LTE and it  WORKED!

    Hope it helps,

  • by PC72,

    PC72 PC72 Feb 3, 2015 3:06 PM in response to peejay5410
    Level 1 (0 points)
    Feb 3, 2015 3:06 PM in response to peejay5410
    • Im having the same issue on an at&t iPhone 6. It goes both ways on mine, sometimes I can hear people perfectly and they're saying I'm cutting out, other times I the person I'm calling sounds garbled and cuts out, but when I call them back they say that they could hear me fine. Every time it happens I have to disconnect the call and call back. Sometimes it happens 4 and 5 times in a row. I'm starting to realize that when I call people and I don't hear it start ringing relatively soon, what's happening is that the call is connecting on the other end, but i just can't hear the person I'm calling. Sometimes I can hear a few garbled sounds from the other end, but once again the people I'm calling tell me later that they could hear everything on my end perfectly. I'm also having an issue where the phone rings, I answer it, it's connected but I hear nothing on the other end. Each time this occurs, the callers are sent to voicemail even though I have answered in time. This is ridiculously annoying when I'm trying to make calls for work. I'm going to try the deactivating LTE fix described in this thread and cross my fingers. I hope they fix this soon, I just switched from Verizon to at&t and I'm already regretting it. I'm located in Cincinnati btw...so this isn't isolated to the states listed before.
  • by skidoctor,

    skidoctor skidoctor Feb 7, 2015 6:03 PM in response to peejay5410
    Level 1 (0 points)
    Feb 7, 2015 6:03 PM in response to peejay5410

    Same problem here in Virginia - first or second try the call is always garbled and cannot hear the person on the other end.

  • by csuslo,

    csuslo csuslo Feb 19, 2015 11:56 AM in response to peejay5410
    Level 1 (0 points)
    Feb 19, 2015 11:56 AM in response to peejay5410

    I finally sucked it up and went with apple (bought my family five Iphone 6 (not pluses) and my wife and I (who use the most voice) both have terrible voice, we can hear them they say we're all garbled. I was told to close all apps before making phone calls but I don't think this helps. I used to complain that I couldn't hear others on Apple (I can never hear my best friends!!), now I've succumbed. IPhone 6's are 100x better than Android otherwise (we had Samsung Galaxy 3) but what the **** - how difficult is it to make a PHONE call!??

  • by csuslo,

    csuslo csuslo Feb 19, 2015 11:56 AM in response to csuslo
    Level 1 (0 points)
    Feb 19, 2015 11:56 AM in response to csuslo

    By the way, we are Sprint (which *****) in Las Vegas.

  • by csuslo,

    csuslo csuslo Feb 19, 2015 12:04 PM in response to mgloria
    Level 1 (0 points)
    Feb 19, 2015 12:04 PM in response to mgloria

    Great, so we'll just have to remember to turn LTE off before answering any call and back on every time we hang up, how convenient.

  • by skidoctor,

    skidoctor skidoctor Feb 19, 2015 3:06 PM in response to skidoctor
    Level 1 (0 points)
    Feb 19, 2015 3:06 PM in response to skidoctor

    turned off LTE and problem went away. i am on AT&T here in Virginia. what is interesting is both my wife and i have new iphone 6's, she has the 6 plus and has had no problem, i have the iphone 6 and has been a problem from day one.

  • by csuslo,

    csuslo csuslo Feb 19, 2015 3:23 PM in response to skidoctor
    Level 1 (0 points)
    Feb 19, 2015 3:23 PM in response to skidoctor

    My problem was from day 1 as well (bought in December). My buddy bought I phone 6+ just before me with Verizon (here in Vegas) and had exactly same problem. I told him how bad it was and I was afraid to buy and guess what. Way better than Android but this problem means it's still crap and I'm out $900 times 5 phones. Oh well, easy come...

  • by flyway,

    flyway flyway Apr 10, 2015 3:38 PM in response to peejay5410
    Level 1 (0 points)
    Apr 10, 2015 3:38 PM in response to peejay5410

    I too have had this problem since day one with my 6.  Not only do I sound garbled, but I have had many people tell me I sound like I'm in a tunnel.  And, I can hear, what I can best describe, as feedback in the earpiece.  It doesn't seem to matter how strong or weak the signal is for it to happen.  I have turned off LTE and will see if that helps.

  • by flyway,

    flyway flyway Apr 10, 2015 3:39 PM in response to peejay5410
    Level 1 (0 points)
    Apr 10, 2015 3:39 PM in response to peejay5410

    Does anyone have any new revelations on this problem?

  • by Jamjarich,

    Jamjarich Jamjarich Apr 10, 2015 6:15 PM in response to flyway
    Level 1 (0 points)
    Apr 10, 2015 6:15 PM in response to flyway

    I bought a Microcell extender from AT&T, reluctantly, when my new IPhone 6 dropped calls and callers could not hear me. I did not think I should have to take on extra costs when my previous phones worked fine in my home but having 4-5 dots makes it worthwhile.

  • by Jenny1274,

    Jenny1274 Jenny1274 Apr 12, 2015 9:53 PM in response to mogil411
    Level 1 (0 points)
    Apr 12, 2015 9:53 PM in response to mogil411

    I dont really understand what this LTE is for but I do believe if Apple has it on the phone it should work! My frustrations are there with everyone else on this post. Thank you for your help! People can actually hear me now with the LTE off

  • by flyway,

    flyway flyway Apr 13, 2015 12:57 PM in response to Jenny1274
    Level 1 (0 points)
    Apr 13, 2015 12:57 PM in response to Jenny1274

    Turning of LTE has not helped me with this problem.

  • by MegBear26,

    MegBear26 MegBear26 Apr 14, 2015 11:31 AM in response to flyway
    Level 1 (0 points)
    Apr 14, 2015 11:31 AM in response to flyway

    Is there another solution besides turning off LTE? I am in MA with Verizon and this *just* started happening to me today.  If I shut down my phone and turn it back on again, the problem is resolved for ONE phone call.  If I make another one after that, I get the same thing; people can't hear me and say I'm breaking up and I sound all garbled.  This is very frustrating.

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