HT203353: If Safari is slow, stops responding, quits unexpectedly, or has other issues

Learn about If Safari is slow, stops responding, quits unexpectedly, or has other issues
ppila
Level 1 (0 points)

Q: Safari on my macbook pro 13 inch early 2011, 4 GB 1333 MHz DDR3, 2.3 GHz Intel Core i5, version 10.10.1 OS X Yosemite, is locked onto a pop up stating i have a virus and can only be removed by calling a number.

Safari on my macbook pro 13 inch early 2011, 4 GB 1333 MHz DDR3, 2.3 GHz Intel Core i5, version 10.10.1 OS X Yosemite, is locked onto a pop up stating i have a virus and can only be removed by calling a number.

Posted on Nov 24, 2014 3:25 PM

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ppila

Q: Safari on my macbook pro 13 inch early 2011, 4 GB 1333 MHz DDR3, 2.3 GHz Intel Core i5, version 10.10.1 OS X Yosemite, is locked o ... more

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  • by dominic23,

    dominic23 dominic23 Nov 24, 2014 11:28 PM in response to ppila
    Level 8 (41,541 points)
    Mac OS X
    Nov 24, 2014 11:28 PM in response to ppila

    Force Quit .

     

    Press command + option + esc keys together at the same time. Wait.

    When Force Quit window appears, select  Safari if not already.

    Press Force Quit button at the bottom of the window.   Wait.

    Safari will quit.

     

    Relaunch Safari holding the shift key down.

     

     

    Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.

    Visit another website.

    You won’t have internet connection.

    Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.

    Select your Network.