HT202649: If you can't sign in with two-step verification using your Apple ID

Learn about If you can't sign in with two-step verification using your Apple ID

Marcia0717

Level 1 (0 points)

Q: I am trying to change my password for my iCloud user id. The system is telling me my birthdate is wrong and I am not receiving the change password email. Does anyone know what to do?

i am trying to change my iCloud password and I cannot verify with security question since it won't take my birthdate and I am not receiving the password email. Can any one help?

iPad Mini, iOS 8.1.1

Posted on Nov 24, 2014 3:41 PM

I have this question too

Q: I am trying to change my password for my iCloud user id. The system is telling me my birthdate is wrong and I am not receivi ... more

All replies

Helpful answers

by randers4,

randers4 Nov 24, 2014 3:52 PM in response to Marcia0717
Level 9 (62,845 points)

Nov 24, 2014 3:52 PM in response to Marcia0717

Contact the Apple account security team for your country to verify your identity and ask for assistance: Apple ID: Contacting Apple for help with Apple ID account security. The call should be free of charge. If your country isn't listed, contact iTunes store support by filling out this form: https://www.apple.com/emea/support/itunes/contact.html.
Reply options

Link to this post

HT202649: If you can't sign in with two-step verification using your Apple ID

Q: I am trying to change my password for my iCloud user id. The system is telling me my birthdate is wrong and I am not receiving the change password email. Does anyone know what to do?

All replies Helpful answers

by randers4,

All replies

Helpful answers