HT201407: If you can't activate your iPhone
Learn about If you can't activate your iPhone
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Helpful answers
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Nov 24, 2014 10:28 PM in response to startpointssby Ingo2711,Check for a carrier-settings update: Connect to a Wi-Fi network, tap Settings > General > About, and install any available carrier-settings updates. If you can't connect to Wi-Fi, connect your device to a computer that has iTunes.
Has the phone been officially unlocked for the use with a different SIM card?