HT201355: Change your Apple ID password
Learn about Change your Apple ID password
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All replies
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Helpful answers
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Nov 25, 2014 4:26 AM in response to Favio Lopezby King_Penguin,If you have a rescue email address on your account then you've checked the inbox and spam folder on that account as well, and you can't reset your password by answering your security questions on http://iforgot.apple.com ?
You can try contacting Support in your country, after confirming your id and that it's your account they should be able to reset your password.
Contacting Apple about account security : http://support.apple.com/en-us/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
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Nov 25, 2014 4:31 AM in response to King_Penguinby Favio Lopez,I've tried to answer the security questions, but my date of birth is wrong. I don't remember to write it in the first place. I'm in the UK, I guess I will have to call them. Thank you for your fast response King_Penguin!!
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Nov 25, 2014 4:32 AM in response to Favio Lopezby Favio Lopez,It's just weird that they never sent me those emails with the link though.
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Nov 25, 2014 4:39 AM in response to Favio Lopezby Csound1,Do you know what address they sent it to and do you have access to that email account.
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Nov 25, 2014 4:59 AM in response to Csound1by Favio Lopez,Yes. I rechecked emails on that email address I still use, but no new ones from Apple.
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Nov 25, 2014 5:17 AM in response to Favio Lopezby Csound1,So you do know what the recovery address is?
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Nov 25, 2014 6:02 AM in response to Csound1by Favio Lopez,Yes. What I cannot get is to Apple to send me the link I need to recover my password from that Apple ID. I am not getting any email they said they sent me.