HT204632: Availability of iTunes redownloads

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bishope49

Q: I can not find my purchased movies and music

I did a file clean up and after that I was not able to play music or  watch movies.

the message I get when I click  on movies or music is can not be used because original

file is not found.  would you like to locate file. when I click to locate file, the message I Get is file not found.

Posted on Nov 25, 2014 8:12 AM

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Q: I can not find my purchased movies and music

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  • by King_Penguin,

    King_Penguin King_Penguin Nov 25, 2014 8:47 AM in response to bishope49
    Level 10 (132,848 points)
    iTunes
    Nov 25, 2014 8:47 AM in response to bishope49

    What did you 'clean up' ? It sounds like you deleted your music and films from your computer - since doing it have you emptied your computer's recycle bin/trashcan, or are some/all of your music and/or films still in it so that you can put them back ?

     

    If not then you might be able to redownload some/all of your past purchases - what you will be able to redownload will depend upon whether you've moved countries since buying them (you can't potentially redownload another country's purchases unless you return to the country), and whether the rights-holder has removed them from the store. What you can redownload will show via the Purchased link under Quick Links on the right-hand side of the iTunes store homepage. If you still have the item listed in the Music / Movies part of your library then iTunes will assume that you still have them somewhere and won't show the cloud against them in Purchased for redownloading - you will need to delete those entries (where you are getting the 'unable to locate' message when trying to play them) from your library for the cloud icon to show against them in Purchased.