Daniel Révay
Level 1 (5 points)

Q: iPhone 4S Random Camera Freeze

Hello Apple users. I got my iPhone 4s as a gift from my uncle from USA, and I TOTALLY LOVE IT.

When I got it, it had iOS 7.1.2 installed I think. I used to take photos with its beautiful iSight camera fine.

However, after upgrading my 4S to iOS 8.1.1, and even sooner (iOS 8.0 and 8.1) my camera practically stopped to work. How?

The front camera mostly works fine. I mean that it doesn't freeze. The main camera in the back is worse. I mean it technically works, but it freezes after some seconds, stays frozen for about 10 seconds and unfreezes again. All. The. Time. Nothing seems to fix that. However I haven't tried third-party apps.

I wiped my iPhone and restored it from iTunes but this does not seem to fix my problem.

I really love my iDevice but I cannot enjoy it as Apple promises. I really use to take photos with it, to share important moments... and now it doesn't work.

Please help me.

 

I have a iPhone 4S White 32GB, iOS 8.1.1, model A1387.

Please, please help me fix this. I hate to not be able to use the camera.

iPhone 4S, iOS 8.1.1, Color White, 32 GB

Posted on Nov 25, 2014 8:25 AM

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Daniel Révay

Q: iPhone 4S Random Camera Freeze

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  • Helpful answers

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  • by Ingo2711,Helpful

    Ingo2711 Ingo2711 Nov 25, 2014 8:46 AM in response to Daniel Révay
    Level 7 (25,942 points)
    iPhone
    Nov 25, 2014 8:46 AM in response to Daniel Révay

    To rule out a software issue, set it up again as new device, this time without using the backup data afterwards. If the camera works after that, restore from the backup.

    If the camera still does not work after setting it up as new, the phone has to be checked.

    But, since this phone has been bought in the USA, you'll have to bring it back to get it serviced or getting  it replaced by paying the service fee for the Out-Of-Warranty-Service.

    Service Answer Center - iPhone

    iPhone - Contact Support - Apple Support

  • by Daniel Révay,

    Daniel Révay Daniel Révay Nov 25, 2014 8:59 AM in response to Ingo2711
    Level 1 (5 points)
    Nov 25, 2014 8:59 AM in response to Ingo2711

    Thank you very much, I'll try to reset as new... meanwhiile please wait for the result.

    Otherwise, I live in Romania so I guess I have to send it back to the USA. Aw, man...

    Anyway thanks for the answer!

  • by Ingo2711,Helpful

    Ingo2711 Ingo2711 Nov 25, 2014 9:27 AM in response to Daniel Révay
    Level 7 (25,942 points)
    iPhone
    Nov 25, 2014 9:27 AM in response to Daniel Révay

    You can't send it back, Apple does not accept international shipments. To get service from Apple somebody has to bring it back. You may send it back to your uncle, for example, and he can get it serviced as well.

  • by Daniel Révay,

    Daniel Révay Daniel Révay Nov 25, 2014 9:42 AM in response to Ingo2711
    Level 1 (5 points)
    Nov 25, 2014 9:42 AM in response to Ingo2711

    Oh, okay.

    Well, I reset my iPhone, but my camera shows no signs of improvement. Guess that I have to live with that, or downgrade to iOS 7... if I can and if it's legal.

  • by Daniel Révay,

    Daniel Révay Daniel Révay Nov 25, 2014 9:50 AM in response to Daniel Révay
    Level 1 (5 points)
    Nov 25, 2014 9:50 AM in response to Daniel Révay

    I guess rather that it is a software problem, because the camera worked perfectly before iOS 8. Hmm, hmm Apple... I guess you don't really like older iDevices

  • by Ingo2711,

    Ingo2711 Ingo2711 Nov 25, 2014 10:09 AM in response to Daniel Révay
    Level 7 (25,942 points)
    iPhone
    Nov 25, 2014 10:09 AM in response to Daniel Révay

    Sorry, but downgrading is not supported by Apple. If you are not having the chance to get it serviced in the country of origin, you might have to search for a 3rd party repair shop for iPhones. Maybe they can find the reason for your camera not working. Getting it serviced by someone else than Apple will void the warranty and Apple will not service this device anymore in the future, but this might be the only chance to get your camera working again without being able to bring it back to the USA.

  • by gogogle,

    gogogle gogogle Nov 25, 2014 10:58 AM in response to Daniel Révay
    Level 1 (0 points)
    Nov 25, 2014 10:58 AM in response to Daniel Révay

    This issue had been discussed in another thread Camera app freezes when moving iPhone 4s after upgrading to iOS 8

     

    Some people (including myself) had tried replacing the camera module which didn't help.

     

    This may be a software issue. Hope apple would notice this and fixs it in the upcoming iOS update.

  • by Daniel Révay,

    Daniel Révay Daniel Révay Nov 27, 2014 10:25 AM in response to gogogle
    Level 1 (5 points)
    Nov 27, 2014 10:25 AM in response to gogogle

    So far nothing helped... I need to use my camera... Any suggestions?

  • by Kallisto87,

    Kallisto87 Kallisto87 Nov 27, 2014 1:01 PM in response to Daniel Révay
    Level 1 (0 points)
    Nov 27, 2014 1:01 PM in response to Daniel Révay

    As established in the other thread, a faulty firmware is to blame. You can neither downgrade to an older iOS, nor repair software or hardware. Only certain 4S are affected by the error. Until an update hopefully brings the solution for this problem you just have to wait and hope that Apple reads this.

  • by grikster,

    grikster grikster Dec 23, 2014 12:37 PM in response to Kallisto87
    Level 1 (0 points)
    Dec 23, 2014 12:37 PM in response to Kallisto87

    my gf´s 4S also has this issue since 8.1.1.


    I dont know what to do, this is a big issue. Camera freeze, no video noo photos. Totally random, i have another 4s and it doesnt have that problem.

     

    Please HELP Apple !!!

  • by Daniel Révay,

    Daniel Révay Daniel Révay Dec 26, 2014 8:51 AM in response to Daniel Révay
    Level 1 (5 points)
    Dec 26, 2014 8:51 AM in response to Daniel Révay

    Guys, nothing helped. I reset from factory settings 6 times already, installed 3rd party camera software, NOTHING.


    I HAVE TO USE MY CAMERA. APPLE IS PROUD OF ITS iSIGHT CAMERA, HOW GRACEFUL ARE THE iPHONES WITH THIS ISSUE: NO VIDEO, NO PHOTOS, NO FACETIME. THANK YOU APPLE.


    I WENT DOWNTOWN THIS NIGHT, I COULDN'T TAKE PHOTOS OF MY CITY, MY FAMILY, I CANNOT SHARE HAPPY MOMENTS WITH MY RELATIVES THOUSANDS OF MILES AWAY. I GOT GROUNDED FOR THIS.


    I HAD TO TAKE A PHOTO FOR THE FACE OF SOME BULLIES THAT BEAT UP MY BEST FRIEND. NO, CAMERA DIDN'T WORK. THE POLICE COULDN'T HELP ME BECAUSE I DID NOT HAVE A PICTURE OF THEIR FACES. MY BEST FRIEND IS NOW ANGRY AT ME.


    MY GRANDMOTHER TOOK AWAY MY iPHONE BECAUSE SHE THINKS IT'S "USELESS" BECAUSE I COULDN'T TAKE PHOTOS OF HER TO SEND THEM TO HER SON FROM ANOTHER COUNTRY.


    THIS CAMERA ISSUE MADE ME A LOT OF PROBLEMS. APPLE, IF YOU DO NOT HELP US, YOU WILL GET CRUSHED BY SAMSUNG.


    We are trying to help you make your products better, Apple. We paid a lot of money for our iPhones. We could have chosen other brands, they have bigger screens, maybe better battery life. But no. We stick to you, Apple. We know that your products are very... genuine, or "simple, beautiful, amazing".


    Please, people, with freezing cameras causes by iOS, spread the word. I will keep bumping this until hopefully Apple will hear our message. This naughty camera made me a lot of serious problems.


    Help us, Apple. Please. Or you will just lose a lot of buyers, turning your "amazing, helpful, genuine" kind of company reputation in a "careless about older devices" one.


    I will continuously bump this. Spread the word, people.

  • by Ingo2711,

    Ingo2711 Ingo2711 Dec 26, 2014 9:10 AM in response to Daniel Révay
    Level 7 (25,942 points)
    iPhone
    Dec 26, 2014 9:10 AM in response to Daniel Révay

    Has the phone been officially unlocked for the use with other carriers? If no, installing modified software might also cause issues using your device.

    Unauthorized modification of iOS has been a major source of instability, disruption of services, and other issues

  • by Daniel Révay,

    Daniel Révay Daniel Révay Dec 26, 2014 9:23 AM in response to Ingo2711
    Level 1 (5 points)
    Dec 26, 2014 9:23 AM in response to Ingo2711

    Yes. I use Orange Romania and it works fine. This is a iOS problem because the camera works perfectly on iOS 7.

  • by grikster,

    grikster grikster Dec 26, 2014 9:27 AM in response to Ingo2711
    Level 1 (0 points)
    Dec 26, 2014 9:27 AM in response to Ingo2711

    This is an iOS problem of course. iOS7 no problem, and now iOS8  no Camera.

     

    Useless phone now, fix this please.

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