I cannot receive emails on my iPad/phone since last updTe

Question

I cannot receive emails on my iPad/phone since last updTe

I Have stopped receiving emails on my iPad and iPhone 5s since the last update, I have tried changing settings, I have deleted the account and reinstalled it, I have phoned sky to check my email account is ok, which it is, I can receive emails on my old iPhone 4 which hasn't been updared, I have also reset my iPad but nothing works, in the Mail settings the sent box is ticked in the fetch new data box and it won't untick, that is the only difference I can figure out, please help

iPhone 5s, iOS 8.1.1, Also iPad 2

Posted on Nov 25, 2014 9:58 AM

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Answer 1

Nov 25, 2014 10:29 AM in response to cathyfromcheshire

Hi I think you need to Reset back to Factory Settings Backup to iCloud on iPhone Before you Reset turn off Find my iPhone in settings Then Reset back to Factory Settings. Use the same Apple ID & password. Then you will get all your Apps & Data back. This is the best way to get rid of any bugs. Cheers Brian

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Answer 2

Nov 25, 2014 10:33 AM in response to cathyfromcheshire

Thanks I will try that, how to I back up to icloud, sorry but I'm not very good at this, will this work on my iPad too as this is the same

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Answer 3

Doctor9fan

Level 4

1,429 points

Nov 25, 2014 12:43 PM in response to cathyfromcheshire

over the last few days there's been a problem with Skymail, I have had problems accessing my mail on iPad, iPhone & Kindle Fire HD.

Seems OK now.

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Answer 4

Nov 25, 2014 2:03 PM in response to cathyfromcheshire

Thanks for that I will leave it for a few days and if no luck then will restore it to factory settings, what a pain, will read updates from now on

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Answer 5

Dkpol

Level 1

0 points

Nov 26, 2014 12:37 AM in response to cathyfromcheshire

I have the same problem with an ipad air. I have 16 Gb of unused data traffic but only when i'm connected with wifi i can recive emails (even if I can surf the internet).

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