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iPhone6 Screen dead, phone still on

Has anyone had the experience of having their iPhone 6 screen just turn off and not turn back on while the phone was still working (still buzzes for texts, etc.)? I definitely did not drop the phone or get it wet. What should I do about this?


Thanks!!

iPhone 6, iOS 8.1.1

Posted on Nov 25, 2014 11:39 AM

Reply
1 reply

Nov 27, 2014 8:09 AM in response to ScreenFix

Hello ScreenFix,


After reviewing your post, I have located an article that can help with your device. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:


Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support


If your screen is too dim, too bright, or you see only faint images

  1. Try to adjust the brightness. If the screen doesn’t respond when you adjust the brightness, open several apps to make sure it’s not an issue with only one app.
  2. If you have a screen protector, try removing it. Try removing your case if it includes a screen protector.
  3. If you see the issue in multiple apps, restart your device.
  4. If restarting doesn’t fix the issue, restore your device.
  5. If you still see the issue after you restore, contact Apple Support.

If you see a solid color screen (black, white or blue)

  1. Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.
  2. Reset your device while it's plugged in.
  3. If resetting doesn’t fix the issue, restore your device.
  4. If you still see the issue after you restore, contact Apple Support.

If you see lines, missing sections, discoloration, or poor image quality

  1. Try to restart your device. If you can't restart, reset your device.
  2. If restarting or resetting doesn’t fix the issue, restore your device.
  3. If you still see the issue after you restore, contact Apple Support.


Get more help

Follow these links to get help with other screen issues:


Thank you for contributing to Apple Support Communities.


Cheers,

BobbyD

iPhone6 Screen dead, phone still on

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