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Q: iPhone6 Screen dead, phone still on
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Nov 27, 2014 8:09 AMby bobby_d,Hello ScreenFix,
After reviewing your post, I have located an article that can help with your device. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
If your screen is too dim, too bright, or you see only faint images
- Try to adjust the brightness. If the screen doesn’t respond when you adjust the brightness, open several apps to make sure it’s not an issue with only one app.
- If you have a screen protector, try removing it. Try removing your case if it includes a screen protector.
- If you see the issue in multiple apps, restart your device.
- If restarting doesn’t fix the issue, restore your device.
- If you still see the issue after you restore, contact Apple Support.
If you see a solid color screen (black, white or blue)
- Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.
- Reset your device while it's plugged in.
- If resetting doesn’t fix the issue, restore your device.
- If you still see the issue after you restore, contact Apple Support.
If you see lines, missing sections, discoloration, or poor image quality
- Try to restart your device. If you can't restart, reset your device.
- If restarting or resetting doesn’t fix the issue, restore your device.
- If you still see the issue after you restore, contact Apple Support.
Get more help
Follow these links to get help with other screen issues:
- You have a cracked or shattered screen on your iPhone or iPad.
- Your screen doesn't respond to touch.
- Your screen doesn't rotate.
- You notice that some pixels are bright, dark, or it looks like there's debris in the screen.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD
