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itunes not syncing all photos from Mac to iPhone 6

I'm trying to sync photos from my Mac, through iTunes, to my iPhone 6. It has always worked until recently. Now it only syncs some photos in each new folder, but not all photos in the folder. I have tried the setting for all photos in the library as well as select folders - same result. I tried deselecting the folder, syncing (which removed the entire folder), and then reselecting and syncing (which added only the same photos but not all). All photos are the same file type (.jpg). I have tried syncing multiple times with the same results. I am not using iPhoto but am syncing through iTunes. iPhone is running iOS 8.1.1 and Mac is running OSX 10.9.5. Any help is appreciated.

iPhone 6, iOS 8.1.1

Posted on Nov 25, 2014 4:51 PM

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Posted on Nov 25, 2014 4:59 PM

Please take each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.

1. Turn off and restart the mobile device.

2. If the device is connected via USB, connect it to a built-in port on the computer, not to a hub. If it's already connected to a built-in port, try a different one. Also try a different cable, if you have one. You can also try to sync over Wi-Fi.

3. Delete the iPod Photo Cache. Quit and relaunch iTunes.

4. Check the names of all albums and slideshows in iPhoto. The names should contain only plain letters and digits, not any punctuation marks or other characters. Rename them if necessary.

5. Remove the soundtrack from any iPhoto slideshows that have one. If sync now works, you may be able to restore the soundtracks.

6. Repair or rebuild the iPhoto library. Be sure to back it up first.

14 replies
Question marked as Best reply

Nov 25, 2014 4:59 PM in response to J.McGregor

Please take each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.

1. Turn off and restart the mobile device.

2. If the device is connected via USB, connect it to a built-in port on the computer, not to a hub. If it's already connected to a built-in port, try a different one. Also try a different cable, if you have one. You can also try to sync over Wi-Fi.

3. Delete the iPod Photo Cache. Quit and relaunch iTunes.

4. Check the names of all albums and slideshows in iPhoto. The names should contain only plain letters and digits, not any punctuation marks or other characters. Rename them if necessary.

5. Remove the soundtrack from any iPhoto slideshows that have one. If sync now works, you may be able to restore the soundtracks.

6. Repair or rebuild the iPhoto library. Be sure to back it up first.

Nov 25, 2014 6:11 PM in response to Linc Davis

Unfortunately none of those worked. I even deleted the photos and regenerated them from Lightroom - when I resynced it copied over exactly the same photos while ignoring the same photos as before. I tried renaming other photos to the same name as the ones that had synced over but that didn't force them to my iPhone. Not sure if it is a size issue. I have almost 9000 photos on my phone - plenty of space on the phone. Not sure if it is an iTunes issue.

Nov 25, 2014 6:19 PM in response to J.McGregor

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Try to sync the phone. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Aug 23, 2015 6:44 AM in response to Linc Davis

I do 2) 3) and 6) of your instructions EVERY time i sync - Then it actually works for me...

shut down iTunes and Photos (Bilder in Swedish)

delete Ipod photo cache

connect iPhone and start iTunes

choose to sync All images from Photos - works.


Why i need to do it every single time i don't know but now i get the same number images/movies in Photos and on the iPhone6

Sep 8, 2015 12:24 AM in response to Linc Davis

I have had constant problems in trying to sync my photos to my iPhone 6

I can't even be bothered to do it anymore because the only thing that works is resetting the whole phone and going through the whole process everytime.

I have had a look at the logs and perhaps someone can help me


08/09/2015 08:19:36.158 AppleMobileSync[3068]: [0x10041d510] |ISyncManager|Warning| Could not retrieve ISyncClient with id com.apple.Keychain!

08/09/2015 08:19:59.368 SubmitDiagInfo[341]: SubmitDiagInfo sucessfully uploaded 111 diagnostic messages

08/09/2015 08:20:31.196 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

08/09/2015 08:20:32.126 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

08/09/2015 08:20:33.003 CalendarAgent[1994]: -[__NSArrayM objectForKey:]: unrecognized selector sent to instance 0x7fcb242597f0


Not sure if any techies can help with this?

Sep 12, 2015 3:05 AM in response to Neil Egan

Look into using iPhoto instead as base for the photos You want to sync. The only reason i wanted Photos.app is the Hi speed movieclips, since they don't get usable after sync anyway i'm trying to move "back" to iPhoto.app. (without losing any photos it's a challenge)


The worst thing for me with Photos.app is it's flaw of not being capable of telling where the photos are, e.g. photo stream or hard drive. I can have 3 images with the same name, no way of telling which resides where!

itunes not syncing all photos from Mac to iPhone 6

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