How do I make a Genius bar appointment?

Try this link:

https://getsupport.apple.com/GetproductgroupList.action?caller=rcon

I just typed in apple retail store and on the site it had genius bar reservations listed around the bottom of the page. This link should take you there though.

JC

After looking into the URL posted above, I tried to change the US to UK.

That took me to several other pages including a new design Locator page.

Then, a different page appeared (did not keep track of the path) where I

could click in little maps of regions, including Europe. Then icons with

country names appeared, as did the United Kingdom. So I clicked again.

It was a page like this:

•Apple - Support - Choose Your Country & Language:

https://getsupport.apple.com/SASOLocaleAction.action

This is the URL I see, to a page of GB choices. Your mileage may vary:

•Apple UK - Support and Service Options:

https://getsupport.apple.com/GetSASO?locale=en_GB&PRKEYS=PF9

So it may be possible to trip, stumble, and fall across some leads to get into

a position to make the appointment to have a Genius or Specialist help you.

I'd read elsewhere the system had changed, but had not tried. I've only been

in an Apple Store once, and walked through slowly, totally without interruption.

And felt rather transparent. It's the only official Store in my State, & rather new.

•I'd previously been using a different set of links to find a Country Selector:

https://locate.apple.com/country - find your region/country.

Then find a Region & Country (place nearest a country?) + click on Name or Flag: UK

UK

However your visit works out... keep us posted.

Good luck & happy computing! 🙂

•PS: after digging around awhile, I found a page with this URL:

https://getsupport.apple.com/Reservation.action

From the page as listed, any purchased item from Apple that was registered

with a serial number will appear; then the serial number could be used to set

an appointment (along with Apple ID) for the product.

Did you click on the image/icon of the product, & not on the link to coverage?

When I look at that page, my purchased products include models of Mac

and AirPort, portable mac, and others, from over 10 years ago. You don't?

And I can still get support/service options on my G4 iBook 12" model.

Just now. Others that I did not buy new, can also have arrangement

made for the Genius to see, diagnose, and offer advice on their issues.

The Genius people in an Apple Store have been advising product owners

on matters regarding service options, test diagnostic, and the like, even

though the products may be past their warranty &/or AppleCare coverage.

So that is why I mention the page where content is visible when you log-in.

Since it is relevant to most users who may need to know this, even after

the initial complementary warranty, a record; & remains helpful later on.

Anyway, you should be able to contact a Store or Specialist, through the

locator links, and ask they how they can contact you when a reservation

or appointment can be made concerning a specific product issue. They

can call you when a time is open, even if you don't see one available.

I was able to go online and could have set a Genius appointment at the

Apple Store in AK (not just a reseller, the official one) and could set one

for any of those older Apple products I've owned for years, as well as

the last Used (2005) Mac that I was given -- none of mine have a warranty.

In any event... your experience may vary, as do mine.

Good luck & happy computing! 🙂

Not sure why it's so complicated to make an appointment haha I see what you mean.

How about this link:

https://getsupport.apple.com/GetSASO?PRKEYS=PF9&locale=en_US

Button on the far right do you any good?

JC

Apparently this process only works this way for those whose Apple products are still under warranty and who have active one to one memberships. When I click on the link for each product I am informed coverage is expired and I am NOT given an option to make a genius bar appointment. You can only continue one to one for 3 years from the time you buy your product. Prior to these latest changes, I was able to make a genius bar appointment even though my warranties and one to one membership were expired. This apparently is Apple's way of forcing me to buy new products or to pay for service. I don't need new products. The ones I have are just fine except now I have no genius bar access! The one to one, Apple Care and genius bar were a big draw for me when I switched to Apple products (especially switching from a PC to MacBook). I am very disappointed in Apple now. 😠 I am very angry about this!!!!!!

Earlier this month, when the changes were let known to the public, other sites provided info... here's one:

•Apple Changes the Procedure to Schedule a Genius Bar Appointment: [Posted November 9th, 2014]
https://sites.google.com/site/appleclubfhs/news/11-09-14-apple-changes-the -procedure-to-schedule-a-genius-bar-appointment

The screen shots and other bits of information may prove helpful to someone, if they saw them before a

process of discovery. Some users opted to have Apple return a call to them with an appointment time, as

the method to do so appears to be available to some if not most areas with a Genius or specialist.

Since using the Apple ID is one of the changes to allow access, a new user of a used product may not

have that identification unless they already were a customer or an ASC discussions participant...

In any event...

Good luck & happy computing! 🙂

Same here. The link to make appointments is gone!! They will recommend that you chat, email, or contact them then require you to put in your device's serial number. If your device is past warranty, then you have to pay something like $29.00 so you can talk to them. All I want to do is make a genius bar appt!!

I wanted to work at apple

Imagine if Steve Jobs were here to witness his loving fans turn inot ex-Apple lovers. All his hard work down the toilet.

So **** sad.