i have an old ipod classic that will not show up on my mac or itunes?

Question

Level 1

0 points

i have an old ipod classic that will not show up on my mac or itunes?

i purchased an older ipod classic, my cousin bought it for me for my b day. he even put songs on it from his computer for me. it gave him no issues. but my new mac book pro does not recognize it. it does not show up on the computer or on itunes. i don't know what to do! it shows up on all my cousin's computers but mine. i feel like mine must be missing a file that allows my mac to see it. when i connect it to my mac it says the disk you inserted was not readable by this computer.

iPod classic, iOS 8.1.1

Posted on Nov 26, 2014 4:17 PM

Reply

Answer 1

pedro d

Community Specialist

Nov 28, 2014 12:23 PM in response to bayoudure

Hello there, bayoudure.

The following Knowledge Base article offers up some great steps for trouleshooting issues with your iPod not being recognized by your Mac:

iOS: Device not recognized in iTunes for OS X - Apple Support

Follow these steps to resolve your issue:

If you haven't connected your iOS device to this computer before, unlock the device and tap Trust. Learn more about the Trust This Computer alert.

Restart your iOS device.

Restart your Mac.

Make sure that your Mac meets the minimum system requirements for your iPhone, iPad, or iPod touch.

Install software updates on your Mac.
If an iTunes update is available, apply the update.

Check USB connections. iOS devices need USB 2.0 to work properly. If you're not sure your Mac has USB 2.0 ports, check the computer's specifications.

Disconnect other USB devices and connect your device directly to a USB port on your Mac.

Try another USB cable.

Thanks for reaching out to Apple Support Communities.

Cheers,

Pedro.

Reply