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HTTP Error 403.16 - Forbidden Your client certificate is either not trusted or is invalid.

Hi, All.


Whenever I try to login in a particular site, I get this error message in safari 8.0, hope you guys can help me.


Error Summary

HTTP Error 403.16 - Forbidden

Your client certificate is either not trusted or is invalid.


Detailed Error Information
ModuleIIS Web Core
NotificationBeginRequest
HandlerASPClassic
Error Code0x800b0109



Requested URLhttps://ph4.colfinancial.com:443/ape/Final2/login/h_Logindb_check.asp
Physical PathC:\inetpub\wwwroot\ape\Final2\login\h_Logindb_check.asp
Logon MethodNot yet determined
Logon UserNot yet determined




Thanks in advance,


GH

MacBook Pro with Retina display, OS X Yosemite (10.10.1)

Posted on Nov 26, 2014 8:58 PM

Reply
Question marked as Best reply

Posted on Nov 26, 2014 10:20 PM

Some websites require a special client certficate for access. If you don't have that certficate, you'll have to contact the site operator to find out how to get one.

Sometimes the problem is caused by a web server that is configured to request an optional client certificate. Safari treats the request as mandatory. In that case, other browsers such as Firefox and Chrome may be able to connect to the site, because they ignore the request.

The first time you were prompted for a certificate, you may have clicked through a dialog that requested access to the Apple certificate in your keychain that is used to secure the iMessage service. In that case, you may be able to regain access to the site in Safari by doing as follows.

Back up all data.

Double-click anywhere in the line below on this page to select it:

com.apple.idms.appleid.prd

Copy the selected text to the Clipboard by pressing the key combination command-C.

Launch the Keychain Access application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.

Paste into the search field in the Keychain Access window by clicking in it and pressing the key combination command-V. An item may appear in the list of keychain items. The Name will begin with string you searched for, and the Kind will be "certificate."

Delete the item by selecting it and pressing the delete key. It will be recreated automatically the next time you launch the Messages or FaceTime application.

The next time you visit a site that prompts for an optional client certificate, cancel out of the prompt. You may have to do this several times before the server stops asking.

Credit for this idea to Christian Braukmueller of SAP.

4 replies
Question marked as Best reply

Nov 26, 2014 10:20 PM in response to gerryhung

Some websites require a special client certficate for access. If you don't have that certficate, you'll have to contact the site operator to find out how to get one.

Sometimes the problem is caused by a web server that is configured to request an optional client certificate. Safari treats the request as mandatory. In that case, other browsers such as Firefox and Chrome may be able to connect to the site, because they ignore the request.

The first time you were prompted for a certificate, you may have clicked through a dialog that requested access to the Apple certificate in your keychain that is used to secure the iMessage service. In that case, you may be able to regain access to the site in Safari by doing as follows.

Back up all data.

Double-click anywhere in the line below on this page to select it:

com.apple.idms.appleid.prd

Copy the selected text to the Clipboard by pressing the key combination command-C.

Launch the Keychain Access application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.

Paste into the search field in the Keychain Access window by clicking in it and pressing the key combination command-V. An item may appear in the list of keychain items. The Name will begin with string you searched for, and the Kind will be "certificate."

Delete the item by selecting it and pressing the delete key. It will be recreated automatically the next time you launch the Messages or FaceTime application.

The next time you visit a site that prompts for an optional client certificate, cancel out of the prompt. You may have to do this several times before the server stops asking.

Credit for this idea to Christian Braukmueller of SAP.

HTTP Error 403.16 - Forbidden Your client certificate is either not trusted or is invalid.

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