Oysterdizzy
Level 1 (0 points)

Q: Stolen Mac Book Pro

MY Mac Book was stolen recently and I need to find serial number. I don't have the box. I can't find it in the cloud and if I log in on iTunes on iPad I can't get tonDebices just Apple trying to sell me stuff!

 

i contacted the Apple Store where I bought the Mac in 2009 and they said it was too old...their systems don't go back that far. I am stuck, anybody help?

Posted on Nov 27, 2014 2:24 AM

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Oysterdizzy

Q: Stolen Mac Book Pro

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  • by sophiehoneymae,

    sophiehoneymae sophiehoneymae Nov 27, 2014 2:33 AM in response to Oysterdizzy
    Level 1 (0 points)
    Nov 27, 2014 2:33 AM in response to Oysterdizzy

    hello,

     

    sorry to hear about stolen MacBook Pro

     

    There are several ways to locate your serial number. You may be able to get your serial number from iTunes, the device's packaging, your sales receipt, AppleCare mail-in repair emails, or the Apple website, as described in this article:

     

    How to find the serial number of your Apple hardware product

    http://support.apple.com/kb/HT1349

  • by Oysterdizzy,

    Oysterdizzy Oysterdizzy Nov 27, 2014 3:02 AM in response to sophiehoneymae
    Level 1 (0 points)
    Nov 27, 2014 3:02 AM in response to sophiehoneymae

    Thanks for the help...tried all of the above. The Apple Support has iPods, iPads and phones but not my Mac the sales receipt and packaging have long gone. All I have left is iTunes, but can't get to Devices from my iPad to check.

  • by King_Penguin,

    King_Penguin King_Penguin Nov 27, 2014 3:04 AM in response to Oysterdizzy
    Level 10 (135,696 points)
    iTunes
    Nov 27, 2014 3:04 AM in response to Oysterdizzy

    If it was registered to your account then you might be able to get its serial number from your support profile : https://supportprofile.apple.com/

     

    If it's not on there then you are probably out of look, I'm not aware of anywhere else that it's stored

  • by Oysterdizzy,

    Oysterdizzy Oysterdizzy Nov 27, 2014 3:30 AM in response to King_Penguin
    Level 1 (0 points)
    Nov 27, 2014 3:30 AM in response to King_Penguin

    Thanks, but it isn't showing in my support profile. I don't know if it will show in iTunes? I simply can't get it from ipad. What really annoyed me was that the Apple Store couldnt help, even though we took out a year's support, in fact they couldn't be bothered!

  • by King_Penguin,

    King_Penguin King_Penguin Nov 27, 2014 3:56 AM in response to Oysterdizzy
    Level 10 (135,696 points)
    iTunes
    Nov 27, 2014 3:56 AM in response to Oysterdizzy

    You won't see it on a computer's iTunes, you can potentially only get the serial numbers of iOS devices (e.g. iPad, iPhone, iPod Touch) that are backed up to that specific computer - you can't get any device or computer info from an iPad's iTunes.

     

    Have you been backing up the Mac e.g. using Time Machine ? I don't know whether the serial number is included anywhere within a Mac's backup (I assume probably not), but if you have been backing it up then you could try asking in one of the other forums on here where there are people with more knowledge of those areas e.g. there are forums for different OS X forums.