My iPhone 5s is stuck on apple logo screen how can i fix this.
I have tried to connect to my mac but no response except it know it there and asks for it to be unlocked which i can't do
i have tried to hold down the off button with no response
iPhone 5s, iOS 8.1.1
Hello Molverine,
If you cannot get passed the Apple logo on your iPhone, then take a look at the article below to sort you out. It will walk you through putting your iPhone into recovery mode and then use iTunes to restore it. If you have a back up in iTunes or in iCloud, then you can put that back on after the restore is complete.
If you can't update or restore your iPhone, iPad, or iPod touch
http://support.apple.com/en-us/HT201263
Regards,
-Norm G.
Hello Molverine,
If you cannot get passed the Apple logo on your iPhone, then take a look at the article below to sort you out. It will walk you through putting your iPhone into recovery mode and then use iTunes to restore it. If you have a back up in iTunes or in iCloud, then you can put that back on after the restore is complete.
If you can't update or restore your iPhone, iPad, or iPod touch
http://support.apple.com/en-us/HT201263
Regards,
-Norm G.
iphone stuck on apple logo screen
