I can't sign in on my iMessage on my Mac. When I put in my user name and password it just spins.... till I cancel it. rebooted. Password is correct - if I type an incorrect one, it lets me know. Thoughts? Preferences isn't available to check either. FRUSTRATED!!!
If you are having trouble signing into Messages on your Mac, try the steps outlined below:
FaceTime, Game Center, Messages: Troubleshooting sign in issues - Apple Support
http://support.apple.com/en-us/ts3970
- Ensure that you have an active Internet connection.
- Verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website. Other things you should confirm while logged into appleid.apple.com:
Note You may experience issues if your email address is associated with more than one Apple ID. If you have multiple Apple IDs, log in to appleid.apple.com with each Apple ID and confirm that each email address you wish to use for FaceTime or Messages is associated with only a single Apple ID.
- Confirm that the email addresse(s) for your Apple ID has been verified.
- Check for miss-types of the email address
- Check the spelling of the email address
- Check that all letters are lower case
- Make sure that special characters are correct, e.g. no commas (,) where there is supposed to be full stops (.), etc.
- Make sure the date, time, and time zone are set correctly in Data & Time preferences, in System Preferences. Tip: Enable "Set date and time automatically" in Date & Time preferences
to automatically keep this information accurate.- If third-party firewall or port filtering software is installed, it needs to be configured to allow connections to apple.com, verisign.com and verisign.net. A list of ports required for using FaceTime and Messages is in Using FaceTime and iMessage behind a firewall. Please consult this article for further help configuring firewalls and Internet security software.
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/en-us/HT201349
- Sign out of your Apple ID at these locations on your Mac:
- Messages > Preferences > Accounts tab. Click iMessage in the left column, then click Sign Out.
- FaceTime > Preferences. Select your Apple ID, then click Sign Out.
- Close FaceTime and Messages on your Mac.
- Open FaceTime and Messages, then sign in to your Apple ID in Preferences.
I hope this information helps ....
- Judy
Can't sign in on iMessage on my Mac, but can on my iPad and iPhone??
