HT204406: Get help with iTunes Match

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dfnoonan

Q: Music videos no longer uploading to iTunes Match.

As of three weeks ago, any music videos that I purchase from the store will not upload to iTunes Match. Regular audio albums work just fine.
Once the video has downloaded the cloud status icon appears dotted then turns into a cloud with a cross over it. Clicking on the icon brings up a window that states "this item is not eligible for iCloud"

 

Anyone got any solutions or reasons why this is happening?

MacBook Pro, OS X Mountain Lion (10.8.2), iTunes Match

Posted on Nov 28, 2014 10:25 PM